Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enterprising Artist with management, customer service and operational experience looking to capitalize on a well-rounded background and advance professional in a history, attraction or cultural arts institution.
- Verbal and Written Communication
- Critical and Creative Thinking
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- Visual Merchandising
- Customer Service
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11/2021 to Current General Manager Cardinal Logistics – Pensacola, FL,
- Implemented Covid-19 protocols that aligns with CDC and NYS regulations to ensure safety of staff and guests.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Supervised and performed human resource management for 30+ employees.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Maintained payroll information by calculating, collecting and entering data.
- Step in for all positions on show floor/front facing when short staffed such as Box Office, Retail, VR, Fireguard, etc.
- Responsible for monitoring maintenance and security including, but not limited to upkeep of exhibition, technical issues/repairs, ensuring facility is up to par with DOB, scheduling of security and cleaning.
- Ensure cash handling and weekly deposits are accounted for and processed properly.
08/2021 to 11/2021 Assistant General Manager Traditions Spirits – Davis, OK,
- Create and enforced quality assurance protocols to deliver ideal customer experiences.
- Managed schedule of over 60 part time guest services team members with eye for coverage needs and individual strengths.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Supervised and performed human resource management functions for 70+ employees.
- Provide support and managerial training for out of state exhibition sites.
- Responsible for monitoring maintenance and security needs including, but not limited to upkeep of exhibition, technical issues, coordinating with security time and fire guards.
- Work with ticketing partners for group bookings and special events.
06/2021 to 08/2021 Shop Manager Take 5 Oil Change – Athens, GA,
- Managed inventory and daily cash control.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation for daily shop reports.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Schedule any deliveries needed for new merchandise, alert management on staffing needs
- Develop a layout of the gift shop and ensure all items are represented
09/2021 to Current Freelance Production Crew Scioto – Princeton, WV,
- Prepared rehearsal and performances by gathering set furniture, props and costumes.
- On site coordination for performance line up.
- Liaised between production and vendors and maintained effective lines of communication. Working with vendors on equipment and set up needs.
02/2019 to 08/2020 Assistant Site Manager Penn State University – University Park, PA,
- Oversee hiring, payroll process and play-test training on lesson plans and activities.
- Facilitate open communication with school leadership, administrators, staff, and parents/caregivers, and community partners.
- Generate enrichment curriculum based on DOE blueprint for K-8th with focus on arts and culture.
- Established successful execution of afterschool programming curriculum and structure, including staffing, supplies, facilities, and adherence to policies, protocols, and procedures set by OCFS.
09/2018 to 02/2019 Programs and Museum Program Associate Petco – Grandview, MO,
- Managed a team of 6 visitor service associates from but not limited to hiring, training and scheduling.
- Step in for visitor service/front facing duties at the check in desk when needed to handle membership inquiries, trip bookings and customer service concerns.
- Lead and manage volunteer recruitment and responsibilities for special events and festivals.
- Organized program events and be point person for guests, speakers and program set up.
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
- Produce Run-of-Show materials with schedules, staffing, details for events and maintain event RSVP lists.
- Produce online/offline marketing materials for internal and external distribution.
03/2017 to 09/2018 Visitor Service Associate Museum Of Chinese In America – City, STATE,
- Provide assistance to visitors with services offered and communication to ensure positive museum experience and satisfaction.
- Update membership database and assist with reservations as needed.
- Work with Exhibitions to maintain well-informed, working knowledge of exhibitions and handle public relations responsibilities.
- Assist Education department in scheduling of guided and self-guided school/group tours, programs, school attendance data, ensure proper payment and processing.
- Prep and break down of Public and Education programs includes but not limited to art/family workshops, space usage, table and chair set ups.
02/2011 to 05/2018 Studio Manager Color Me Mine Tribeca – City, STATE,
- Supervise daily studio operations and maintain customer satisfaction.
- Auditing transactions to generate monthly performance reports.
- Publish marketing material for social media and Constant Contacts.
- Develop seasonal workshops to promote children and adult creativity.
- Scheduling of team members hours, hiring, training and process payroll.
- Maintain events calendar and space rentals and ensure proper payment processing.
Expected in 05/2010 Bachelor of Arts: Communications
CUNY Lehman College - Bronx, New York,
GPA:
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