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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enterprising Artist with management, customer service and operational experience looking to capitalize on a well-rounded background and advance professional in a history, attraction or cultural arts institution.

Skills
  • Verbal and Written Communication
  • Critical and Creative Thinking
  • Visual Merchandising
  • Customer Service
Work History
11/2021 to Current
General Manager Cardinal Logistics Pensacola, FL,
  • Implemented Covid-19 protocols that aligns with CDC and NYS regulations to ensure safety of staff and guests.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Supervised and performed human resource management for 30+ employees.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Maintained payroll information by calculating, collecting and entering data.
  • Step in for all positions on show floor/front facing when short staffed such as Box Office, Retail, VR, Fireguard, etc.
  • Responsible for monitoring maintenance and security including, but not limited to upkeep of exhibition, technical issues/repairs, ensuring facility is up to par with DOB, scheduling of security and cleaning.
  • Ensure cash handling and weekly deposits are accounted for and processed properly.
08/2021 to 11/2021
Assistant General Manager Traditions Spirits Davis, OK,
  • Create and enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed schedule of over 60 part time guest services team members with eye for coverage needs and individual strengths.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Supervised and performed human resource management functions for 70+ employees.
  • Provide support and managerial training for out of state exhibition sites.
  • Responsible for monitoring maintenance and security needs including, but not limited to upkeep of exhibition, technical issues, coordinating with security time and fire guards.
  • Work with ticketing partners for group bookings and special events.
06/2021 to 08/2021
Shop Manager Take 5 Oil Change Athens, GA,
  • Managed inventory and daily cash control.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Kept orderly and accurate accounting records by monitoring sales documentation for daily shop reports.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Schedule any deliveries needed for new merchandise, alert management on staffing needs
  • Develop a layout of the gift shop and ensure all items are represented
09/2021 to Current
Freelance Production Crew Scioto Princeton, WV,
  • Prepared rehearsal and performances by gathering set furniture, props and costumes.
  • On site coordination for performance line up.
  • Liaised between production and vendors and maintained effective lines of communication. Working with vendors on equipment and set up needs.
02/2019 to 08/2020
Assistant Site Manager Penn State University University Park, PA,
  • Oversee hiring, payroll process and play-test training on lesson plans and activities.
  • Facilitate open communication with school leadership, administrators, staff, and parents/caregivers, and community partners.
  • Generate enrichment curriculum based on DOE blueprint for K-8th with focus on arts and culture.
  • Established successful execution of afterschool programming curriculum and structure, including staffing, supplies, facilities, and adherence to policies, protocols, and procedures set by OCFS.
09/2018 to 02/2019
Programs and Museum Program Associate Petco Grandview, MO,
  • Managed a team of 6 visitor service associates from but not limited to hiring, training and scheduling.
  • Step in for visitor service/front facing duties at the check in desk when needed to handle membership inquiries, trip bookings and customer service concerns.
  • Lead and manage volunteer recruitment and responsibilities for special events and festivals.
  • Organized program events and be point person for guests, speakers and program set up.
  • Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
  • Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
  • Produce Run-of-Show materials with schedules, staffing, details for events and maintain event RSVP lists.
  • Produce online/offline marketing materials for internal and external distribution.
03/2017 to 09/2018
Visitor Service Associate Museum Of Chinese In America City, STATE,
  • Provide assistance to visitors with services offered and communication to ensure positive museum experience and satisfaction.
  • Update membership database and assist with reservations as needed.
  • Work with Exhibitions to maintain well-informed, working knowledge of exhibitions and handle public relations responsibilities.
  • Assist Education department in scheduling of guided and self-guided school/group tours, programs, school attendance data, ensure proper payment and processing.
  • Prep and break down of Public and Education programs includes but not limited to art/family workshops, space usage, table and chair set ups.
02/2011 to 05/2018
Studio Manager Color Me Mine Tribeca City, STATE,
  • Supervise daily studio operations and maintain customer satisfaction.
  • Auditing transactions to generate monthly performance reports.
  • Publish marketing material for social media and Constant Contacts.
  • Develop seasonal workshops to promote children and adult creativity.
  • Scheduling of team members hours, hiring, training and process payroll.
  • Maintain events calendar and space rentals and ensure proper payment processing.
Education
Expected in 05/2010
Bachelor of Arts: Communications
CUNY Lehman College - Bronx, New York,
GPA:

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Resume Overview

School Attended

  • CUNY Lehman College

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Shop Manager
  • Freelance Production Crew
  • Assistant Site Manager
  • Programs and Museum Program Associate
  • Visitor Service Associate
  • Studio Manager

Degrees

  • Bachelor of Arts

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