fraud specialist resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced production leader knowledgeable about Warehouse practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Professional Warehouse Manager offering nine years of expertise in supervising and training up to 500 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

  • Customer service skills
  • Management
  • Training
  • Scheduling
  • Merchandising
  • Photo
  • Pick
  • Policies
  • Presenter
  • Processors
  • Project Leader
  • QA
  • Recruiting
  • Scheduling
  • Effective communication
  • Procedure review
  • Staff Management
  • Business planning
  • Management information systems
  • Budgeting and forecasting
  • Work flow planning
  • Data Analysis
  • Cost reduction and containment
  • Project Management
  • Layout
  • Leadership
  • Macros
  • Meetings
  • Human Resources
  • Kaizen Project Leader
  • PowerPoint
  • Word
  • Customer service skills
  • Documentation
  • File management
  • Hiring
  • Human Resources
  • HR
  • Recruitment
  • Statistics
  • Fraud detection
  • Detection models
  • Strategic Planning
  • Cost reduction strategies
  • Supply Chain Management
  • Supply chain distribution
  • Business administration
  • Logistics Management
  • Natural leader
Work History
03/2020 to Current
Fraud Specialist Hilltop Holdings Birmingham, AL,
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
05/2019 to 02/2020
  • Executes hiring events based on labor projections to meet the labor order demands and fill on-time • Recruits candidates for labor orders that lock weekly.
  • Meets critical deadlines for initiating background screening and completing drug test process to achieve labor orders • Ensures 100% compliance for work authorization documentation for associates • Consults with applicants on the best match for their desired position and available opportunities in Node • Guides applicants through the hiring process in accordance with Amazon's policies and procedures • Effectively executes NHE activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, and/or Drug Test Administrator • Assists with New Hire Orientation NHO (proctored)or (virtual) from sending out broadcast communication to running audits to preparing Day 1 check-in to proctoring Poncho • Initiates Candidate onboarding and matching them to the proper requisition • Resolves ACCS tickets by calling candidates identifying issues, offering to reschedule them, or assisting candidates who are having virtual new hire orientation technology issues, or offering assistance with any other concerns • Partners with Engagement Manager to support community groups such as workforce development agencies or local community colleges to leverage grassroots sourcing channels to develop talent Communities to fill positions.
  • Ensures all documents are scanned into the digital file management system • Trains L3 Engagement Coordinators on best practices and ensure standard work is followed.
  • Maintains confidentially on candidate sensitive topics.
  • Supports internal and external interviews as needed post being trained in Amazon's MG • Tracks and maintains statistics on effectiveness of Recruitment though weekly reports on recruiting data for presentation to HR leadership and business partners • Proficient utilizing word, excel, and PowerPoint.
  • Recruited and screened qualified potential employees.
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Managed employee exit interviews and paperwork.
  • Maintained and scheduled complex calendars.
  • Verified and investigated employment claims and data.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Compiled general ledger entries on short schedule with 100% accuracy.
01/2013 to 05/2019
  • Education 9 years of Amazon Warehouse experience.
  • Assistant manager for 9 years
  • Assisted in Rate Improvement, our average rate in 2013 was 15.9 UPH.
  • During the continuous improvements we took away tote stickers for the processors and added a master tote to make Training simple for new starts.
  • Assisted in Sellable yield improvements for CVG2 totaling over 1.5 million dollars in savings in 2014.
  • Developed 16 tier 1 associates to become a tier 3.
  • Co-Lead Problem Solve Kaizen, Eliminated extra walking distance by 600 feet per day.
  • Reduced items Getting lost by adding a detailed FIFO system, created a rate for problem solvers to ensure they are held accountable.
  • Due to the Layout change for our department this kaizen wasn't sustained.
  • Co-Lead Box on Demand Kaizen, Eliminated unnecessary items going to Box On Demand by adding a BOD QA associate to ensure all items going to BOD are eligible.
  • In 2016 led our team in peak and broke the single day processing record for department and all of CRC.
  • Onboarding of Area Manager from L4 to L5 • Created Area Organization scorecards for each department in Vendor Returns.
  • Implementation of Standard Work-created standard work for PA's and Process Guides.
  • Implementation of PA's Standard work ensured that having 6 PA's we were not over crossing each other.
  • Implementations of Process Guide standard work ensured that Process guides were staying on task having one process guide per line gave the process guides some down time, this ensured that they were able to assist the processors.
  • Implementation of Tardy Tracker guidelines for T/M- Created PA schedule.
  • Improved Mech Flow- implemented new 5s for the flow of mech to ensure UPS always had a buffer for mech and to eliminate downtime and increase work for processors.
  • This layout allowed the mech items flow out of the department.
  • Created a Proper Flow for Carpets processing- flow in and out.
  • Created a FIFO system to ensure all carpets were being processed through.
  • During peak implemented quarterly PA stand downs to discuss/plan labor moves between breaks • Conducted CI project on Singles Pack- eliminated unnecessary re-boxing of items and improved singles rate from 35 uph to 45 uph estimated savings of $615,000 a year.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Handled day-to-day shipping and receiving overseeing more than 1 million packages per day.
Expected in to to
Bachelor's: Business
Purdue Global University - Indianapolis, IN
  • Continuing education in Business administration

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Resume Overview

School Attended

  • Purdue Global University

Job Titles Held:

  • Fraud Specialist


  • Bachelor's

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