Fraud Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Banking professional with over 20 years of experience in an operations environment. Dedicated, customer service-focused. Proven interpersonal, communication and multitasking skills. A self-starter, adaptable team player, and able to work in a fast paced environment.
  • Excellent Customer Service
  • Great Team Player
Areas of Expertise



Fraud Analyst

Customer Service

10/2013 to 04/2015
Fraud Specialist Iconma, L.L.C. Kelso, WA,
  • Investigates forgery and theft within customers' accounts and employees transactions on behalf of a bank.
  • Monitor real time queues and identify high risk transactions within the business portfolio Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
  • Identify fraudulent transactions Resolve queued transactions within the service level agreements to reduce potential revenue losses Interact with banks to validate information and to confirm authorizations.
  • Ensure confidentiality of all information collected during investigation.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Generate suspicious activity reports and risk management reports for Managers.
  • Resolve cases within the scope of existing service level agreements.
2011 to 09/2013
Personal Banker Wells Fargo La Crosse, WI,
  • Acquire new customers, retain and deepen the relationship with existing customers.
  • Assist customers face to face and over the phone by providing them with all bank products and services.
  • Assist and provide customers with services, products, and resolve customers issues Assist with the new account opening process, personal, business and Trust Review trust Documents, Notary Services and Medallion Signature.
  • Paying and receiving transactions ensure daily transactions are balanced Cross-sell financial products Assist as a teller, lead teller or SSA when needed Approval authority higher than tellers Provide answers to non routine questions and guidance on customers service issues Customer service and sales experience.
09/2006 to 01/2010
Support Specialist Atlas Technical Consultants, Inc. Houston, TX,
  • Handle complex customers or internal partners requests Providing seamless delivery of sales fulfillment, service and administrative requests by answering calls, responding to faxes, and emails directed to the call center environment.
  • Handle incoming calls from clients, Wealth Management Bankers, and Financial Advisors who need information or assistance on all types of accounts including but not limited to mortgage, credit card, line of credit, checking, and savings.
  • Assist with the new account opening process when fraudulent situations are involved and monitor the process through completion.
  • Review and open different products that Bank of America offers with client, WMB, FA.
  • Handle e-mail request sent to Wealth Management Banking which involves completing requests ranging from funds transfers to reviewing legal documents for trust account openings.
  • Work with our other Lines of Business' to accomplish fulfillment/research requested by client, WMB, and FA.
  • Review in the system of records for compliance of customer's profiles in accordance to Bank of America policies and the US Patriot Act.
05/1999 to 09/2006
Operations Supervisor, Sr. Personal Financial Representative Washington Mutual Bank City, STATE,
  • Oversee sales, operations, and personnel administration for the Financial Center.
  • Assist in ensuring that the Financial Center effectively delivers financial products and services to existing and new customers.
  • Cross-sell financial products, including orientation, processing, and credit decision making and selling.
  • Assist and provide customers with services, products, and resolve customers issues Supervise 15 tellers and schedule their work time Paying and receiving transactions ensure daily transactions are balanced.
  • Reports for the audit on a monthly basis.
  • Process and audit loan files, review, and deliver reports on time Update compliance procedures and brochures in the branch.
  • Mentor new hires and HIP students.
  • Supply purchasing, file and storage.
  • ATM repair and maintenance.
  • In charge of vault and TCD machines.
  • Mail correspondence and client interface.
  • Answer phone lines.
  • Assist as a teller, new accounts representative and notary when needed.
Expected in 1994
Academy Pacific Hollywood, CA Technical School Certificate / Hotel Management: Hotel Manahement
Academy Pacific - Hollywood, CA

General Education General Education & Travel/Tourism Classes


10 key by touch, administrative, ATM, Banking, brochures, call center, credit, Customer service, decision making, delivery, e-mail, faxes, Financial services, legal documents, Mentor, Mail, personnel, policies, purchasing, real time, receiving, research, risk management, sales experience, service level agreements, Spanish, phone, Type 40 wpm.

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Resume Overview

School Attended
  • Academy Pacific
Job Titles Held:
  • Fraud Specialist
  • Personal Banker
  • Support Specialist
  • Operations Supervisor, Sr. Personal Financial Representative
  • Academy Pacific Hollywood, CA Technical School Certificate / Hotel Management

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