Fraud Specialist Resume Example Iconma, L.L.C.

FRAUD SPECIALIST

Professional Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Skills

Risk Management
Development and Training
Adaptability
90 WPM
Strategic Thinking
Credit analysis
Sales
MS Office

Google Docs
Verifying documentation
Document interpretation and review
Claims reports and documentation
Psychological Assessment
Customer Service
Process improvement
Word processing

Work History

Fraud Specialist, 08/2019 to Current
Iconma, L.L.C. – Kenansville , NC

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Issues reports for old and new loans based on field inspections of loan sites.
Set up and completed loan submission packages.
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Upheld complete confidentiality of all submitted information according to release guidelines..
Oversaw average of 500 cases each month.
Summarized all key information regarding investigation into detailed report for delivery to client.
Developed team communications and information for shareholder meetings.
Investigated cases of insurance and credit card fraud, which involved upwards of $2,000 per case.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Financial Crimes Specialist III, 03/2017 to 06/2019
Wells Fargo – City , STATE

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Provided exemplary level of customer service to all individuals, including clients and company personnel.
Summarized all key information regarding investigation into detailed report for delivery to client.
Investigated credit card fraud, which involved upwards of $ 1,000 per case.
Investigated cases of ACH fraud, which involved upwards of $ 5,000 per case

Limitations Australia, 03/2015 to 06/2016
PayPal – City , STATE

Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Place and remove account restrictions
Make final determination on continuing relationships with clients.
Upheld compliance of Australian laws and regulations.
Scored in top 2% of employees for successful customer satisfaction surveys.

SR. Collections Agent, 08/2011 to 03/2015
IQor – City , STATE

Monitored participant workflow and behaviors throughout training process.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Processed payments and applied to customer balances.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Used probing techniques to determine debtors' reasons for delinquency.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Negotiated to collect balance in full.
Achieved monthly goals of $80,000 through effective use of Negotiating and skip tracing skills.
Researched, analyzed and settled 30-80 disputes per week.

Education

B.S: Psychology, Expected in 04/2021
Southern New Hampshire University - City, State

GPA: 3.5

Diploma: Audio Engineering , 01/2011
The Conservatory of Recording Arts & Sciences - City

GPA: 4.0

Certifications

CITI Social & Behavioral Research Certificate (2020)

Resume Overview

School Attended

Southern New Hampshire University
The Conservatory of Recording Arts & Sciences

Job Titles Held:

Fraud Specialist
Financial Crimes Specialist III
Limitations Australia
SR. Collections Agent

Degrees

B.S : Psychology , Expected in 04/2021
Diploma : Audio Engineering , 01/2011

Fraud Specialist Resume Example

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