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Fraud Specialist Resume Example

Resume Score: 80%

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FRAUD SPECIALIST
Professional Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Skills
  • Risk Management
  • Development and Training
  • Adaptability
  • 90 WPM
  • Strategic Thinking
  • Credit analysis
  • Sales
  • MS Office
  • Google Docs
  • Verifying documentation
  • Document interpretation and review
  • Claims reports and documentation
  • Psychological Assessment
  • Customer Service
  • Process improvement
  • Word processing
Work History
Fraud Specialist, 08/2019 to Current
Company Name – City, State
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Issues reports for old and new loans based on field inspections of loan sites.
  • Set up and completed loan submission packages.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Upheld complete confidentiality of all submitted information according to release guidelines..
  • Oversaw average of 500 cases each month.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Developed team communications and information for shareholder meetings.
  • Investigated cases of insurance and credit card fraud, which involved upwards of $2,000 per case.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Financial Crimes Specialist III, 03/2017 to 06/2019
Company Name – City, State
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Investigated credit card fraud, which involved upwards of $ 1,000 per case.
  • Investigated cases of ACH fraud, which involved upwards of $ 5,000 per case
Limitations Australia, 03/2015 to 06/2016
Company Name – City, State
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Place and remove account restrictions
  • Make final determination on continuing relationships with clients.
  • Upheld compliance of Australian laws and regulations.
  • Scored in top 2% of employees for successful customer satisfaction surveys.
SR. Collections Agent, 08/2011 to 03/2015
Company Name – City, State
  • Monitored participant workflow and behaviors throughout training process.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Processed payments and applied to customer balances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated to collect balance in full.
  • Achieved monthly goals of $80,000 through effective use of Negotiating and skip tracing skills.
  • Researched, analyzed and settled 30-80 disputes per week.
Education
B.S: Psychology, Expected in 04/2021
Southern New Hampshire University - City, State

GPA: 3.5

Diploma: Audio Engineering , 01/2011
The Conservatory of Recording Arts & Sciences - City

GPA: 4.0

Certifications
  • CITI Social & Behavioral Research Certificate (2020)
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Resume Overview

School Attended

  • Southern New Hampshire University
  • The Conservatory of Recording Arts & Sciences

Job Titles Held:

  • Fraud Specialist
  • Financial Crimes Specialist III
  • Limitations Australia
  • SR. Collections Agent

Degrees

  • B.S : Psychology , Expected in 04/2021
    Diploma : Audio Engineering , 01/2011

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