LiveCareer-Resume

fraud specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With over a decade of experience in various customer service based, banking and even healthcare roles, I'm familiar with adapting to change and acquiring new skills to help me build character and be a long term asset. Enthusiastic customer services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Telephone and Email Etiquette
  • Reporting and Alerts
  • Risk Level Determination
  • Fraud Patterns
  • Verbal and Written Communication
  • Organizational Skills
  • Active Listening
  • Team Building
  • Relationship Building
  • Customer Service
  • People Skills
  • Computer Skills
  • Microsoft Office
  • Good Work Ethic
  • Planning & Organizing
  • Problem Resolution
  • Multitasking and Prioritization
  • Call Center Operations
  • Technologically Savvy
  • Customer Relations
  • Inbound and Outbound Calling
  • Quality Control
  • Product Organization
Experience
Fraud Specialist, 02/2022 - Current
New Mexico Educators Federal Credit Union Taos, NM,
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Served as primary contact for fraud claim inquiries.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Communicated with other departments to establish action plans and manage open claims to closure.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered high volume calls per shift to assist with customer questions and concerns.
  • Leveraged banking and microsoft software skills to input and compile data gathered from various sources.
  • Filed unauthrorized transaction claims from customers through inbound calls
  • Analyzed check deposits for potential fraud through visual inspection and cross referencing via secured personal databases for matching information
  • Tracked chargeback activity to identify best practices for determining fraud.
Mail Carrier, 03/2013 - 07/2021
Csg Systems Incorporated Anchorage, AK,
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered mail to residents and business within assigned area.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Handled undeliverable mail in accordance with established procedures.
  • Recorded address changes to redirect mail for residences or businesses.
  • Delivered mail along prescribed route and retrieved additional mail from customers.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Provided excellent face-to-face customer service by answering postal related questions, package tracking inquiries and directing all suspicion of mail theft to the right personnel.
Customer Service Representative/cashier, 04/2012 - 08/2013
Laz Parking Redlands, CA,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
High School Diploma: , Expected in 06/2006
-
Michele Clark Academic Prep High School - Chicago, IL,
GPA:
Status -
: Fashion Design/Marketing, Expected in
-
International Academy of Design And Technology - Schaumburg - Schaumburg, IL
GPA:
Status -
Accomplishments
  • Recognized as Employee of the month for outstanding growth performance and team contributions.

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Resume Overview

School Attended

  • Michele Clark Academic Prep High School
  • International Academy of Design And Technology - Schaumburg

Job Titles Held:

  • Fraud Specialist
  • Mail Carrier
  • Customer Service Representative/cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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