Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting and up-selling Premium memberships. Dedicated to keeping excellent customer interaction records.
● Determined the proper course of action for claims processing.
● Effectively managed a high-volume of inbound and outbound customer calls.
● Answered a constant flow of customer calls with up to 112 calls in queue per minute.
● Addressed and resolved customer product complaints empathetically and professionally.
● Gathered and verified all required customer information for tracking purposes.
● Acted professionally and patiently when addressing negative customer feedback.
● Troubleshooted appliances via phone before sending out technicians to home.
● Resolved service, pricing and technical problems for customers by asking clear and specific questions.
● Set Appointments for techs to service home Appliances.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: