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Fraud Specialist Resume Example

Resume Score: 80%

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KT
FRAUD SPECIALIST
Professional Summary

Relentless professional known for working hard to determine risk levels. A well-spoken underwriter promoting exemplary talents in reviewing accounts and identifying issues. Multi-talented analyst consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Risk Management
  • Development and Training
  • Adaptability
  • 90 WPM
  • Strategic Thinking
  • Credit analysis
  • MS Office & Google Docs
  • Verifying documentation
  • Document interpretation and review
  • Psychological Assessment
  • Process improvement
  • Word processing
  • Data Analysis
  • Fraud detection
  • Dispute Resolution
Work History
08/2019 to CurrentFraud SpecialistFair Financial | Phoenix, AZ
  • Resolved Financial technology problems, improved operations and provided exceptional client support.
  • Six months remote experience.
  • Daily use of over 13 systems such as Looker, SalesForce, and Amplitude.
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
  • Reviewed and approved auto dealership documentation.
  • Reviewed contracts for compliance and privacy-related issues.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Checked packages for appropriate documentation.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Developed team communications and information for fraud and underwriting meetings as well as investor meetings.
03/2017 to 06/2019Financial Crimes Specialist IIIWells Fargo | Chandler, AZ
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to all individuals, including clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Investigated credit card fraud, which involved upwards of $ 1,000 per case.
  • Investigated cases of ACH fraud, which involved upwards of $ 5,000 per case.
03/2015 to 06/2016Limitations AustraliaPayPal | Chandler, AZ
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Engaged with collections, risk , and fraud teams.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Place and remove account restrictions
  • Make final determination on continuing relationships with clients.
  • Upheld compliance of Australian laws and regulations.
  • Scored in top 2% of employees for successful customer satisfaction surveys.
08/2011 to 03/2015SR. Collections AgentIQor | Tempe, AZ
  • Monitored participant workflow and behaviors throughout training process.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Processed payments and applied to customer balances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated to collect balance in full.
  • Achieved monthly goals of $80,000 through effective use of Negotiating and skip tracing skills.
  • Researched, analyzed and settled 30-80 disputes per week.
Education
Expected in 04/2021B.S | PsychologySouthern New Hampshire University, Hooksett, NH

GPA: 3.0

  • Continuing education in Psychology.
01/2011Diploma | Audio Engineering The Conservatory of Recording Arts & Sciences, Tempe, AZ

GPA: 4.0

  • Graduated with 12 Certifications.
Certifications
  • CITI Social & Behavioral Research Certificate (2020)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Fair Financial
  • Wells Fargo
  • PayPal
  • IQor

School Attended

  • Southern New Hampshire University
  • The Conservatory of Recording Arts & Sciences

Job Titles Held:

  • Fraud Specialist
  • Financial Crimes Specialist III
  • Limitations Australia
  • SR. Collections Agent

Degrees

  • Expected in 04/2021 B.S | Psychology
    01/2011 Diploma | Audio Engineering

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