Fraud Specialist Resume Example Fair Financial

Work History

08/2019 to CurrentFraud SpecialistFair Financial | Phoenix, AZ

Resolved Financial technology problems, improved operations and provided exceptional client support.
Six months remote experience.
Daily use of over 13 systems such as Looker, SalesForce, and Amplitude.
Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
Reviewed and approved auto dealership documentation.
Reviewed contracts for compliance and privacy-related issues.
Provided quick turnaround times to maintain fast-past schedule.
Prepared documents for underwriting by verifying client income, credit reports and other information.
Reviewed financial statements and contacted institutions and customers to clarify details.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Checked packages for appropriate documentation.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Developed team communications and information for fraud and underwriting meetings as well as investor meetings.

03/2017 to 06/2019Financial Crimes Specialist IIIWells Fargo | Chandler, AZ

Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Provided exemplary level of customer service to all individuals, including clients and company personnel.
Summarized all key information regarding investigation into detailed report for delivery to client.
Investigated credit card fraud, which involved upwards of $ 1,000 per case.
Investigated cases of ACH fraud, which involved upwards of $ 5,000 per case.

03/2015 to 06/2016Limitations AustraliaPayPal | Chandler, AZ

Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Engaged with collections, risk , and fraud teams.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Place and remove account restrictions
Make final determination on continuing relationships with clients.
Upheld compliance of Australian laws and regulations.
Scored in top 2% of employees for successful customer satisfaction surveys.

08/2011 to 03/2015SR. Collections AgentIQor | Tempe, AZ

Monitored participant workflow and behaviors throughout training process.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Processed payments and applied to customer balances.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Used probing techniques to determine debtors' reasons for delinquency.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Negotiated to collect balance in full.
Achieved monthly goals of $80,000 through effective use of Negotiating and skip tracing skills.
Researched, analyzed and settled 30-80 disputes per week.

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