Highly motivated professional with experience in entry level management, training, and customer service. Exceptional level of versatility gained from a wide array of technical skills from school, and work related experience. Recognized for creativity and energy in the work environment and for being highly professional.
Curriculum Development and Assessment
MS Office Proficient
Extensive Knowledge of Training Methods
Amazing Interpersonal Skills
Exceeded expectations for other trainers in my market by implementing thorough training and development program assessments. Hired Job Applicants from all throughtout the tricounty area of Alachua, St. Johns County, and Marion County.
Fraud Resolutions Specialist12/2016 to 03/2016Sitel Pompano Beach, FL
Responsible for resolving Capital One fraud claims and providing credit card holders with profound customer service to ensure that they not only remain apart of Capital One but also promote our services to potential customers.
Customer Service Specialist09/2014 to 09/2015Convergy's Tamarac, FLResponsible for ensuring that AT&T customer were provided with exceptional customer service when inquiring about their monthly bill, merchandise that was purchased through telecommunications, and upselling AT&T products.
TRAINING AND HIRING COORDINATOR08/2011 to 06/2014TACO BELLGainesville, FLOffered specific training programs to help employees maintain and improve job skills. Responsible for keeping 9 stores in the Alachua, St. Johns, and Marion County region fully staffed and trained. Taught weekly internal classes to new and tenure employees.
Secondary Education Broward CollegeCocunut Creek, FL, Broward Currently Seeking BA in Secondary Education
High School Diploma2013Gainesville High SchoolGainesviile , FL, Alachua