fraud recovery sr coordinator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated, aspiring counseling student-professional desires a role within a mental health counselling organization interested in building client relationships, individual and community advocacy as well as partnering with that agency to foster mutual growth and sustained success.
Knowledge Base
  • Comprehensive knowledge of human development,
  • Various intervention therapies,
  • Psychological theory fundamentals,
  • Standard interview structure and technique,
  • Diagnosis (DSM-V) and treatment training
  • Counseling ethics,
  • Testing and statistics analysis,
  • Multi-modal counseling settings including: individual, marriage and family, small and large group counseling, community counseling, and substance abuse counseling,
  • Emphasized concentration on multicultural awareness,
  • Open to working with most client populations
Relevant Experience
Masters degree candidate; successfully completed all required 60 units CACREP-accredited Clinical Mental Health Counseling coursework and cumulative exam. Graduation pending completion of required Practicum and Internship hours (2016).
High level of understanding human behavior and performance; individual differences in ability, personality, and interests; learning and motivation, with fundamental knowledge of psycho-dynamic, cognitive/ behavioral, and post-modern theories and practices. Knowledge of diverse cultural dynamics, ethnicity, and significance of history and origins. Strong understanding of interview techniques including ability to actively listen, take time to understand the points being made, and ask questions as appropriate. 
Committed to client advocacy, advising and providing reassurance and resource referrals, in a client-oriented, open, accessible, comfortable, confident communication style. Bottom-line realist with strong business management and administrative skills. Exceptional organizational and efficiency skills included.
Professional Experience
Fraud Recovery Sr. Coordinator, 2008 - Current
Envista Saint Louis, MO,
  • Portfolio management and fraud investigation.
  • Decisioning fraudulent accounts for transaction recovery.
  • Supervisory, training and mentoring of department associates.
Loan Manager, 09/2005 - 03/2008
Morgan Properties Eastampton, NJ,
  • Managing a team of 6-8 direct reports (collection representatives).
  • Developing, implementing and measuring strategies to maximize individual and team performance.
Senior Escalated Risk Manager, 10/2001 - 09/2005
Captial One Auto Finance City, STATE,
  • Portfolio management and collections on accounts 90+ days past due.
  • Peer coaching and new hire training.
  • Supervised and participated in test program aimed at increasing agent results.
Marketing Coordinator/ Account Executive, 1999 - 2001
Wendt Productions Inc City, STATE,
  • Coordination, production and sales of marketing materials and projects managed by the marketing department.
  • Oversaw public relations including: press releases and advertising specialty projects.
  • Coordinating, estimating and scheduling with outside vendors including: commercial printers and specialty producers.
Account Specialist, 1998 - 1999
Chase Manhattan Bank City, STATE,
  • Cardmember Services.
  • Aided cardholders with account inquires and maintenance.
  • Provided excellent customer service using problem solving and soft skills.
Manager, 1996 - 1998
University Center: Student Dining Services City, STATE,
  • Scheduling and supervising 5 supervisors and 80 associates within a large central kitchen that served 18,000 students and faculty.
  • Duties included: meeting with staff to communicate production schedule, coordinating large catering events, ordering and tracking inventory, payroll, and maintaining staff-professional standards.
Education and Training
Master of Arts: Clinical Mental Health Counseling, Expected in 2016
Argosy University - Sarasota, Florida
Status - Clinical Mental Health Counseling
Bachelor of Arts: Political Science, Expected in
University of California - Santa Barbara, CA
Status - Political Science
Professional Affiliations
Member of CHI SIGMA IOTA Counseling Academic and Professional Honor Society (inducted 2010), American Counseling Association
Parenting, mentoring, education, advocating social justice, reading, amateur astronomy, science, technology, engineering and mathematics enthusiast, relationship building, community outreach.
Proficient typist (45 wpm), 10-key, accounting software, advertising, coaching, excellent customer service, estimating, inventory, Mac OS, Managing, marketing, marketing materials, mentoring, Access, Excel, MS Office, Windows OS, Outlook, Word, payroll, press releases, printers, problem solving, public relations, sales, staff scheduling, project management, supervisory experience, direct report management
Additional Information

VOLUNTEER ACTIVITIES, ACHIEVEMENTS, AWARDS and ASSOCIATIONS Volunteer work includes: Coordinated staff participation in L.I.V.E: food for homeless project, Organized Compost/Recycling program (UCen), United Way canvasser for Chase site, Ronald McDonald House, Tampa (Wendt Productions). SchoolTime (DT), Capital One Community Corps, Habitat for Humanity and continually assisting activities in public school classrooms, astronomy outreach (St. Petersburg Astronomy Club)

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Resume Overview

School Attended

  • Argosy University
  • University of California

Job Titles Held:

  • Fraud Recovery Sr. Coordinator
  • Loan Manager
  • Senior Escalated Risk Manager
  • Marketing Coordinator/ Account Executive
  • Account Specialist
  • Manager


  • Master of Arts
  • Bachelor of Arts

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