Fraud Prevention/Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Recognized by peers and management for going above and beyond normal job functions.
Implemented a new Fraud training program for operations floor specialists.
Routinely helped as many as 100 customers each day in a high-volume retail outlet.
Used propane forklift to load trailer at warehouse.
Assembled product containers and crates.
Earned a perfect attendance record for [
Fielded an average of 100 customer service calls per day.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Informed customers about sales and promotions in a friendly and engaging manner.
Confirmed that appropriate changes were made to resolve customers' problems.
Processed up to 250 customer orders On Macy's.com and Bloomingdale's.com per day.
I received my G.E.D. after attending 2 years at South Mountain High School.
Companies Worked For:
Job Titles Held: