Responsible for the
investigations of cases involving new account fraud, account takeovers, ID Theft, forgeries, counterfeit,
money laundering (AML), social engineering scams, internet fraud,
kiting, and true name fraud, internal & external fraud.
Financial Crimes Investigations
Interviews and interrogations
Excellent Oral & written Communication
Contributed to the overall reduction of bank loss and ID Thefts.
Synchrony BankBridgewater, NJFraud Manager - Consumer Banking02/2014 to Current
Apply investigative techniques, interview, interrogate, validate factual information, and prepare clear, chronological and concise case summaries of fraud/loss events.
Monitor daily New Account Report, ATM, Tax Refunds, Mobile
Check Deposits, Negative Accounts, internal and external reports, incoming/ ACH and wire transfers for fraud, helping the Bank minimize losses.
Review accounts for patterns
indicative of potential fraud.
independently and effectively; ensure individual and department
performance are within procedural guidelines, and make recommendations for complex findings with minimal
Compose Suspicious Activity Reports (SAR) submitted to regulators, FINCEN & participate in weekly SAR transition discussions.
Conduct thorough, appropriate and timely investigations using the
established department procedures.
Utilize Lexis Nexis /Innovis/ EWS - Early Warning Services, iovation & eFunds, and various web based investigative software to
perform in depth investigations.
with clients (internal/external), business partners, colleagues, management, law enforcement; interview fraudsters, build and maintain
relationships with contacts throughout the industry whichhelps quickly retrieve stolen funds through the indemnity process.
department management with weekly updates of current cases and
Writing up a detailed case narratives with
supporting documents, maintaining complete transparency.
Make proper and timely
suggestions on reports and procedures to streamline work process and
Training & coaching of new team members.
SantanderKeyport, NJBranch Manager01/2013 to 01/2014
Manage the branch entirely for sales & business development.
Client & staff management, including onboarding, training & coaching of staff & team building.
Branch sales, operations, AML & compliance excellence.
Ensure branch audits are completed following the bank's policies.
Responsible for branch revenue & sales goals.
Timely processing of bank levies, subpoenas & legal documents.