Customer Service Fraud Investigation
Sales Punctuality
Teamwork Business Mathematics
Great Phone Skills Communication Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
Skilled in call center operations
Adheres to customer service procedures
Committed to maintaining data integrity
Multi-line phone operation proficiency
Multi-line phone operation proficiency
Exceptional workflow management
Marketing savvy
Work History
01/2004 to Current
Fraud InvestigatorCharter Spectrum – Mclean, ,
Kohl's from June of 2003 until present Customer Service: Acquiring knowledge of the kohl's credit card working in the call center.
Knowledge includes the ability to talk to stores and customers concerning their credit, and also web-site questions.
Fraud: Acquiring knowledge to research fraud on Kohl's charge accounts.
Speak to customers, loss prevention associates, and police departments concerning fraud.
2004 to 04/2008
Paid-on-call firefighter/EMT Sysco – Barbourville, KY, Fought fires Administered life saving skills Support to the police
to
Customer ServiceMenards – City, STATE, Acquired knowledge in floor-coverings, plumbing, and being a cashier.
Began my customer service career.
Education
Expected in 2004
Associate: Applied Science-Marketing Waukesha County Technical College - Waukesha, WI GPA: Applied Science-Marketing
Expected in
Related Courses Accounting Fundamentals Business Mathematics Written Communication Oral Communication Microsoft Applications Marketing Research Customer Service Internal Business Principles Marketing Information Management (Microsoft Excel) Business to Business Marketing : - , GPA:
Affiliations
Previous member of Wisconsin Marketing and Management Association (WMMA) Officer Position (Regional Representative) for WMMA in the 2000-2001 school year Participated in competition at the state level for three years for WMMA (2000-2002) Participated in competition at the national level for two years for WMMA (2000-2001)
Skills
Accounting, Microsoft Applications, call center, cashier, Oral Communication, credit, Customer Service, loss prevention, Marketing Research, Marketing, Mathematics, Microsoft Excel, 2000, plumbing, police, research, web-site, Written Communication
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School Attended
Waukesha County Technical College
Job Titles Held:
Fraud Investigator
Paid-on-call firefighter/EMT
Customer Service
Degrees
Associate
Related Courses Accounting Fundamentals Business Mathematics Written Communication Oral Communication Microsoft Applications Marketing Research Customer Service Internal Business Principles Marketing Information Management (Microsoft Excel) Business to Business Marketing
