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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Customer Service Fraud Investigation Sales Punctuality Teamwork Business Mathematics Great Phone Skills Communication Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Multi-line phone operation proficiency
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Marketing savvy
Work History
01/2004 to Current
Fraud Investigator Charter Spectrum Mclean, ,
  • Kohl's from June of 2003 until present Customer Service: Acquiring knowledge of the kohl's credit card working in the call center.
  • Knowledge includes the ability to talk to stores and customers concerning their credit, and also web-site questions.
  • Fraud: Acquiring knowledge to research fraud on Kohl's charge accounts.
  • Speak to customers, loss prevention associates, and police departments concerning fraud.
2004 to 04/2008
Paid-on-call firefighter/EMT Sysco Barbourville, KY,
Fought fires
Administered life saving skills
Support to the police
to
Customer Service Menards City, STATE,
Acquired knowledge in floor-coverings, plumbing, and being a cashier.

Began my customer service career.
Education
Expected in 2004
Associate: Applied Science-Marketing
Waukesha County Technical College - Waukesha, WI
GPA:
Applied Science-Marketing
Expected in
Related Courses Accounting Fundamentals Business Mathematics Written Communication Oral Communication Microsoft Applications Marketing Research Customer Service Internal Business Principles Marketing Information Management (Microsoft Excel) Business to Business Marketing :
- ,
GPA:
Affiliations
Previous member of Wisconsin Marketing and Management Association (WMMA) Officer Position (Regional Representative) for WMMA in the 2000-2001 school year Participated in competition at the state level for three years for WMMA (2000-2002) Participated in competition at the national level for two years for WMMA (2000-2001)
Skills
Accounting, Microsoft Applications, call center, cashier, Oral Communication, credit, Customer Service, loss prevention, Marketing Research, Marketing, Mathematics, Microsoft Excel, 2000, plumbing, police, research, web-site, Written Communication

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School Attended

  • Waukesha County Technical College

Job Titles Held:

  • Fraud Investigator
  • Paid-on-call firefighter/EMT
  • Customer Service

Degrees

  • Associate
  • Related Courses Accounting Fundamentals Business Mathematics Written Communication Oral Communication Microsoft Applications Marketing Research Customer Service Internal Business Principles Marketing Information Management (Microsoft Excel) Business to Business Marketing

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