Financial analyst with a strong IT background with 5 years of experience with credit card databases and card service trends. Quality, personable customer service skills. Adept quality control. Experience in a fast-paced sales environment.
Summary of Skills
Proficiency in all Microsoft Office applications.
Sales and Marketing
Increased annual gross sales by 10%.
Identified current trends to maximize profits from purchases.
Increased the amount of returning clientele by 20%.
Led a training class of new hires to get up to speed within 3 weeks instead of the requisite 6 weeks.
Led a training class through a new application implementation.
Part of a development team of a new client application (UCard).
Customer Satisfaction and Quality Audit rating of 100% for 6 straight months.
Fraud Analyst02/2012 to CurrentJPMorgan Chase & Co.Elgin, IL
EFS - worked in a team-oriented group that assisted with electronic EBT benefits as well as detecting possible fraud transactions on customers' accounts.
GCC - worked with commercial cards for business clients ranging from small businesses to large corporations, as well as government agencies.
Tasked with relationship management liaison between company and client.
Analyzing and crafting ways to mitigate fraud transactions and preventing them from appearing.
Assisted and led a training class of group of colleagues as well as new hires.
Helped implement a new online website (UCard) for EBT customers.
Buyer, Accounting01/2007 to 12/2011House of WeddingChicago, IL
Worked as an on-floor salesman with a bridal-/prom-wear company.
Marketing and selling tuxedos and other menswear; consulting on bridalwear.
Handled monetary transactions on a daily basis.
Assisting in reviewing stock orders of dress shipments.
Input on selecting potential employees.
Learned about demographics, fashion trends, negotiating prices, and sales.
Media Specialist06/2006 to 06/2007Best BuyDeerfield, IL
In charge of the Media Department of the store selling such items as music CDs, video game consoles, and media furniture equipment.
Received positive evaluations regarding customer satisfaction.
Helped customers find hard-to-find items either in-store or from other branches.
Helped in, and met sales goals, of other departments when understaffed.
Business CommunicationsMay 2009Northern Illinois UniversityDeKalb, IL, USA
Organizational communication, with a minor in History.
Heavy emphasis in Business Administration and Accounting courses.
Communications/HistoryMay 2006Oakton CollegeDes Plaines, IL, USA
Emphasis on Business Administration and Russian Studies.
Top 20% of graduating class.
Assisted in the preservation of the local forestry surrounding campus.
St. Paul Church Des Plaines (IL) Men's Choir Group (2008-2009)
Member among 20 men to lead in the church morning mass.
KABL (Korean-American Basketball League (2009)
One of the founding members of one of the first offcially-recognized youth basketball programs for Korean-Americans.
OKTA (Overseas Korean Traders Association) Chicago Chapter (2010-2011)
Pioneered with other young Korean-Americans to bring attention to the contributions Koreans, Americans, and Korean-Americans the partnership would bring amongst the nations.
KSA - Korean Student Association (Northern Illinois University):
Social gathering for new and old faces of Koreans and Korean-Americans attending NIU. Fundraisers for Korean-centered issues.
St. Paul Korean Catholic Church (Summer 2006), Des Plaines, IL:
Youth Group Camp, Mass Team Leader
Albany Park Community Center - Albany Park (Chicago, IL):
Led a team helping organize a charity for the Korean-American small businesses association raising funds by promoting traditional Korean dances and arts.
Hobbies: Running, Basketball, PC DIY Building, Cooking.
Bilingual proficiency in English and Korean.
Fluent reading and writing in Korean.
Proficiency in Spanish.
Microsoft Office Proficiency.
HP/TSYS/UCard Banking system Proficiency.
Church Youth Group - led teens in a group as a camp leader, with bible readings and group activities.
National Bridal Market - Buyer in an annual convention of the bridal industry's top companies and consultants.