Strong willed independent creative vibrant female that has outstanding customer service skills. Pays strong attention to detail and easily catches on to things. Excellent telephone presence and effective interpersonal skills. Good and meticulous with numbers. Able to maintain a sense of humor under pressure, poise and competent with demonstrated ability to transcend to cultural differences. Thrives in deadline environments excellent team building skills. Team player with emphasis on quality. Reliable, trustworthy, very flexible and versatile.
Attention to detail,
Credit and Collections
Excellent research skills,
Creative Problem Solving skills
Education and Training
PsychologyHofstra UniversityHempstead, New YorkAttended August 2006- December 2006
PsychologySuffolk County Community College Crooked hill RdBrentwood, New YorkAttended August 2005- May 2006
High School DiplomaWyandanch Memorial High SchoolWyandanch, NY
High school regents' diploma received
Graduated June 25, 2005
Fraud Analyst09/2015 to 11/2015Bank Of AmericaNewark, DE
Reviewed customer accounts for the prevention and detection of possible Fraud.
Responsible for research and analysis of account activity to assess levels of risk and fraud type.
Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity.
Perform back office functions related to research and resolution of fraudulent activity and service support.
Assesses the level of risk and make decisions which directly impact the customer experience and risk to Bank of America.
Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution.
Mail Handler Assistant11/2014 to 01/2015United States Postal ServiceNew Castle, DE
load and unload containers of mail,
transport mail and empty equipment throughout a Postal facility;
open and empty sacks of mail and repeatedly lift and carry parcels and sacks weighing up to 70 pounds
unwrapping and sorting bundles of mass mailers into flat trays or tubs for district post offices,
move mail from carts to sorting machinery, packing machinery-sorted mail into trays and then loading the trays for letter mail, flat mail and packages into the GPMC's that are sent to district post offices for local delivery.
Cancel stamps on parcel post, operate canceling machines and carry mail from cancelling machine to distribution area.
Optical Assistant05/2014 to 08/2014VisionWorksHempstead, NY
Customer Relations Specialist10/2012 to 12/2013CignaWilmington, DE
Responsible for all incoming telephone calls which are received in the office focusing on optimal customer service with direct contact with hospitals, providers, and customers.
Responsible for the issuance of guarantees of payment manage oral and written contacts with individual parties, institutions, care professional organize the in- and outflow of correspondence (letter / fax / e-mail), with special attention to the quality of the message and the time of response anticipated and client needs.
Sales and Customer Service Associate03/2012 to 10/2012Advance AmericaClaymont, DE
Provide exceptional customer service
assist the Center Manager in the daily operations which include collecting, data entry, marketing, sales of alternative products, cash handling, and contributing to the success of the center.
Customer Marketing Adviser05/2011 to 01/2012Bank of AmericaNewark, DE
Managed incoming calls from credit card customers and developed a rapport with them to deepen our existing relationship.
Optimized sales opportunities on each call
solicit balance transfers from competitors, cash deposits into checking accounts
offered additional credit card products and services.
Teller/ATM Custodian10/2009 to 04/2011WachoviaBear, DE
Assisted customers with cashing checks, handling deposits and withdrawals,
maintain drawer balance of cash
accept payments on credit cards, loans, or utility bills
sold savings bonds or travelers' checks.
Be very attentive to detail to verify all customer and account information during each transaction is accurate.
Load cash into the ATM's and ensure that the ATM's are kept clean and meet the specified availability levels.
Do regular cash checks on the ATM's
provide routine day to day maintenance for the ATM's.
Ensure ATM proof is completed as established by procedures
ensure ATM settlements and night bags are appropriately completed.
ATM balance, bonds, cash deposits, cash handling, clerical, oral, credit cards, client services, Customer Service, Data Entry, delivery, e-mail, fax, filing, machinery, marketing, mail, office, PowerPoint, Microsoft Word, quality assurance,building rapport, research, Sales, scheduling, settlements, sorting, Team Player, answering phones