Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Wishing to pass on my knowledge and help others develop and shine. Ready to take on a new role with the company I know and love.
Skills
Account information review
Reporting and alerts
Risk level determination
Telephone and email etiquette
Trained in Excel, SQL, Google Drive, Powerpoint, Datastudio, Office
Data Analysis for Metrics
Deep Dives
Specific Adjustment Analysis for Metric Improvement
Fraud and anomaly analysis
Collaboration internally and interdepartmentally
Flexible
Training & Development
Leadership
Reliable and trustworthy
Critical thinking
Team management
Planning
Decision-making
Education and Training
Brunswick High SchoolBrunswick, MEExpected in 08/2008 – –High School Diploma: - GPA:
Thesis: Music Helps Foster Development in People of all Ages and Abilities
University of Maine At AugustaAugusta, MEExpected in – –:Business - GPA:
Major in Mental Health and Human Services
Minor in Adolecent
Region 10 Vocational SchoolBrunswick, ME, Expected in 07/2008 – –Serf Safe Certification; Accounting:Accounting: Food Trades: English - GPA:
Student of the Year Recipient in English
Student of the Quarter Recipient two times in Accounting
Student of the Quarter in Food Trades
Honor Roll 2007-2008
Completed coursework in Accounting, English, and Food Trades
Earned Serf Safe Certification in Food Trades
Published in "A Celebration of Poetry" by The American Poets Society.
Experience
Asea - Fraud Analyst Pleasant Grove, UT, 08/2019 - Current
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Participated in group discussions with team members to develop new ways to combat fraud.
Determined existing fraud trends by analyzing accounts and transaction patterns.
Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
Trained team members on reporting procedures and guidelines.
Piloted new RDRR, Scams, and Dispute processes.
Created guides on procedures in Disputes and Scams
Maintained Metric Goals consistently since hire date.
Compiled and presented team metrics during meetings.
Worked within Data Studio to provide accurate metric reporting.
Assisted team mates with difficult outlier orders across all rotations.
Completed Aspire Program
Currently apart of LEP program.
Provided solutions and workarounds for system issues within Scams and Disputes.
Adapted to changes within systems and passed on knowledge to other analysts.
Consistently applied and embodied Wayfair's people principles.
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians - Service SSC L1 Coos Bay, OR, 11/2018 - 08/2019
Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
Engaged with customers to offer product and service solutions and education on terms and features.
Reviewed customer feedback to improve satisfaction rates and make improvements to product development.
Partnered with customers to effectively resolve issues through phone, email and chat.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Austin Hotels LLC - Night Auditor City, STATE, 06/2011 - 10/2018
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system.
Completed all nightly updates to hotel rates and individual room charges.
Ran end-of-day computer functions and closed out reports, submitting details to Accountant for review.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Performed balance procedures for hotel accounts and resolved discrepancies.
Monitored reservations to track incoming parties and special events.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Created spreadsheets using Excel and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
Used Excel to analyze finances and create detailed forecasts for day staff.
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