Fraud Analyst Resume Example

Education and Training

High School DiplomaBrunswick High School, City, StateAugust 2008

Thesis: Music Helps Foster Development in People of all Ages and Abilities

Some College (No Degree)BusinessUniversity of Maine At Augusta, City, State

Major in Mental Health and Human Services
Minor in Adolecent

Serf Safe Certification; AccountingAccounting: Food Trades: EnglishRegion 10 Vocational School, CityJuly 2008

Student of the Year Recipient in English
Student of the Quarter Recipient two times in Accounting
Student of the Quarter in Food Trades
Honor Roll 2007-2008
Completed coursework in Accounting, English, and Food Trades
Earned Serf Safe Certification in Food Trades
Published in "A Celebration of Poetry" by The American Poets Society.

AlisaIcangelo

Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Wishing to pass on my knowledge and help others develop and shine. Ready to take on a new role with the company I know and love.

Skills

Account information review
Reporting and alerts
Risk level determination
Telephone and email etiquette
Trained in Excel, SQL, Google Drive, Powerpoint, Datastudio, Office
Data Analysis for Metrics
Deep Dives
Specific Adjustment Analysis for Metric Improvement
Fraud and anomaly analysis

Collaboration internally and interdepartmentally
Flexible
Training & Development
Leadership
Reliable and trustworthy
Critical thinking
Team management
Planning
Decision-making

Experience

Fraud Analyst

Company Name | City, State | August 2019 - Current

Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Identified fraud patterns and anomalies through analysis of large quantities of data.
Participated in group discussions with team members to develop new ways to combat fraud.
Determined existing fraud trends by analyzing accounts and transaction patterns.
Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
Trained team members on reporting procedures and guidelines.
Piloted new RDRR, Scams, and Dispute processes.
Created guides on procedures in Disputes and Scams
Maintained Metric Goals consistently since hire date.
Compiled and presented team metrics during meetings.
Worked within Data Studio to provide accurate metric reporting.
Assisted team mates with difficult outlier orders across all rotations.
Completed Aspire Program
Currently apart of LEP program.
Provided solutions and workarounds for system issues within Scams and Disputes.
Adapted to changes within systems and passed on knowledge to other analysts.
Consistently applied and embodied Wayfair's people principles.

Service SSC L1

Company Name | City, State | November 2018 - August 2019

Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
Engaged with customers to offer product and service solutions and education on terms and features.
Reviewed customer feedback to improve satisfaction rates and make improvements to product development.
Partnered with customers to effectively resolve issues through phone, email and chat.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.

Night Auditor

Company Name | City, State | June 2011 - October 2018

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system.
Completed all nightly updates to hotel rates and individual room charges.
Ran end-of-day computer functions and closed out reports, submitting details to Accountant for review.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Performed balance procedures for hotel accounts and resolved discrepancies.
Monitored reservations to track incoming parties and special events.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Created spreadsheets using Excel and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
Used Excel to analyze finances and create detailed forecasts for day staff.

Resume Overview

School Attended

Brunswick High School
University of Maine At Augusta
Region 10 Vocational School

Degrees

High School Diploma
Some College (No Degree)
Serf Safe Certification; Accounting

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes