Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Wishing to pass on my knowledge and help others develop and shine. Ready to take on a new role with the company I know and love.

Skills
  • Account information review
  • Reporting and alerts
  • Risk level determination
  • Telephone and email etiquette
  • Trained in Excel, SQL, Google Drive, Powerpoint, Datastudio, Office
  • Data Analysis for Metrics
  • Deep Dives
  • Specific Adjustment Analysis for Metric Improvement
  • Fraud and anomaly analysis
  • Collaboration internally and interdepartmentally
  • Flexible
  • Training & Development
  • Leadership
  • Reliable and trustworthy
  • Critical thinking
  • Team management
  • Planning
  • Decision-making
Education and Training
Brunswick High School Brunswick, ME Expected in 08/2008 High School Diploma : - GPA :
  • Thesis: Music Helps Foster Development in People of all Ages and Abilities
University of Maine At Augusta Augusta, ME Expected in : Business - GPA :
  • Major in Mental Health and Human Services
  • Minor in Adolecent
Region 10 Vocational School Brunswick, ME, Expected in 07/2008 Serf Safe Certification; Accounting : Accounting: Food Trades: English - GPA :
  • Student of the Year Recipient in English
  • Student of the Quarter Recipient two times in Accounting
  • Student of the Quarter in Food Trades
  • Honor Roll 2007-2008
  • Completed coursework in Accounting, English, and Food Trades
  • Earned Serf Safe Certification in Food Trades
  • Published in "A Celebration of Poetry" by The American Poets Society.
Experience
Asea - Fraud Analyst
Pleasant Grove, UT, 08/2019 - Current
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases.
  • Trained team members on reporting procedures and guidelines.
  • Piloted new RDRR, Scams, and Dispute processes.
  • Created guides on procedures in Disputes and Scams
  • Maintained Metric Goals consistently since hire date.
  • Compiled and presented team metrics during meetings.
  • Worked within Data Studio to provide accurate metric reporting.
  • Assisted team mates with difficult outlier orders across all rotations.
  • Completed Aspire Program
  • Currently apart of LEP program.
  • Provided solutions and workarounds for system issues within Scams and Disputes.
  • Adapted to changes within systems and passed on knowledge to other analysts.
  • Consistently applied and embodied Wayfair's people principles.
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians - Service SSC L1
Coos Bay, OR, 11/2018 - 08/2019
  • Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
  • Engaged with customers to offer product and service solutions and education on terms and features.
  • Reviewed customer feedback to improve satisfaction rates and make improvements to product development.
  • Partnered with customers to effectively resolve issues through phone, email and chat.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
Austin Hotels LLC - Night Auditor
City, STATE, 06/2011 - 10/2018
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Ran end-of-day computer functions and closed out reports, submitting details to Accountant for review.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Monitored reservations to track incoming parties and special events.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Created spreadsheets using Excel and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
  • Used Excel to analyze finances and create detailed forecasts for day staff.

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Resume Overview

School Attended

  • Brunswick High School
  • University of Maine At Augusta
  • Region 10 Vocational School

Job Titles Held:

  • Fraud Analyst
  • Service SSC L1
  • Night Auditor

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Serf Safe Certification; Accounting

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