, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am a reliable employee seeking to maintain a position that offers professional challenges utilizing my skills, talents and abilities. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Skills
Procedure review
Effective communication
Proficient in Microsoft Word
Fraud detection
Dispute Resolution
Self-Motivated
Good Telephone Etiquette
Flexible and Adaptable
Money Handling
Customer Service
Multitasking
Work History
10/2017 to 08/2019Fraud Analyst Amalgamated Bank | New York, NY,
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved operations through consistent hard work and dedication.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained excellent attendance record, consistently arriving to work on time.
Processed all Garnishments and Levies that all of the our bank locations and branches received. Garnishing accounts, making phone calls, sending out funds, working with collection agencies, IRS, Child Support, Sherrif's Offices and more.
06/2016 to 10/2018Operations Assistant Brella | Evanston, IL,
Answered phone calls for Operations Manager and took messages or did requests upon taking those calls.
Processed all Garnishments and Levies that came in for Mountain West Bank for customers. Including any Subpoenas.
Helped process daily mail for the bank in the mail room.
Ran daily errands for Operations Manager.
Managed any meetings or gatherings needed and organized them.
Any other tasks asked or requested from management or other members of our team.
10/2013 to 06/2016Teller 4 Position - Vault TellerState Of Ohio | Cuyahoga County, OH,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat business and improved sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cross-trained and backed up other customer service managers.
Was responsible for the management of the incoming and outgoing of all vault transactions for the branch.
Ran daily transactions for customers through the teller line, drive through and our courier services.
Opened new accounts and new the services we provided.
Volunteered in education programs we supported through the local elementary schools.
Was responsible for opening the branch and closing the bank to know both procedures and the safety measures to take for both.
Delivered prompt service to prioritize customer needs.
07/2005 to 10/2008Legal AssistantEric Shumaker Atty At Law | City, STATE,
Prepared for trials, conducting legal research and drafting pleadings through dictation.
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Served eviction notices.
Answered phones and took messages.
Ran any errands needed for the supplies needed for the office.
Developed positive working relationship with courts, clients, judges and attorneys.
Education
Expected in No Degree | LawSpokane Community College, Spokane, WAGPA:
Expected in 06/1999High School Diploma | East Valley High School, Spokane Valley, WA, GPA:
Additional Information
Have years of experience volunteering in various areas:
Childhood Education Program through my employment at Mountain West Bank - providing help at our local Elementary Schools for children with anything from reading, math, spelling or any other area the teachers needed assistance in.
Volunteered at my children's Elementary School throughout the time they were there in the classrooms assisting teachers with various tasks working with students directly.
I have taken courses on DBT skills and CBT skills, touching base in areas of both.
Help by serving in areas at my church and our Celebrate Recovery program.
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