Franchise Business Partner Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Business Partner with fast-growing entrepreneurial experience amplifying and enhancing products and services to deliver solutions to internal and external client and agency partners. Combines broad industry knowledge, communication, analytical abilities and sales expertise to grow products and services. Brings [Number]-year executive background developing and executing strategies to deliver business results. Talented Partner with [Number] years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Resourceful self-starter with [Number] years of expertise working as a Partner for a [Type of Company] organization. Determined and experienced in [Type of Skill] and [Type of Skill]. Veteran [Job Title] with top-level skills in [Skill] and [Skill]. Likeable personality and customer-focused background coupled with expertise in [Area of expertise]. Ready to tackle new challenges and build success with exciting organization. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Knowledgeable in [Software]
  • Verbal and written communications
  • Safety standards and protocols Serve Safe
  • Employee scheduling
  • Recruitment
  • Relationship building
  • Coaching and mentoring
  • Delegation
  • Staff training/development
  • Effective leader
  • Inventory management
  • Planning and Coordination
  • Conflict resolution
Work History
Franchise Business Partner, 10/1981 to 03/2021
Benco Dental Supply Co.Charlotte, NC,
  • Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
  • Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
  • Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
  • Resolved issues with clients quickly due Operations, HR, Finance, Franchising, and attention to detail.
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Spoke with peers to verify task completion, enabling all deadlines and schedules to be met.
  • Observed all corporate rules and regulations, including safety procedures.
  • Worked with leadership to strategize and introduce office initiatives, including implementation of [Program], resulting in [Result].
  • Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
Regional Field Service Manager, 09/2011 to 05/2017
E2openAtlanta, GA,
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Led team of up to five operations consultants in all field activities.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Eased team transitions and new employee orientation through effective training and development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
  • Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
  • Tracked and analyzed profitability and key metrics on PNL's to improve overall profitability and owner operator equity.
  • Brought in over 80 million in revenue per year.
  • Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result].
  • Generated and developed leads, using [Type] technique, networking and [Type] system to increase Owner Operator cash-flow.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Business Consultant, Retail, 06/2010 to 09/2011
McDonald's CorporationCity, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Provided personalized business consulting and overhauled services to strengthen client success.
  • Increased customer satisfaction by [Action] and [Action].
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Investigated [Area of expertise] to devise strategic initiatives improving operational structures, policies and management systems.
  • Kept [Type] and [Type] areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Incorporated [Type] sales strategies, boosting sales additional [Number]%.
  • Logged reports, expenses, receipts and sales documents into digital database with [Software].
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Offered expertise on employee and business development plans to enhance implementation and routine oversight.
  • Developed complete business plans and operational strategies for new and existing business.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Consulted to new franchisees in areas of marketing, logistics, staffing recruiting, retention, operations, and training..
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Provided training and information about products, customer programs and new equipment, helping drive high customer retention.
  • Managed more than [Number] client business projects in [Year].
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Training Consultant, 01/2007 to 05/2010
McDonald'sCity, STATE,
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Assessed program effectiveness and implemented improvements to increase quality of instruction.
  • Coordinated logistics of and delivering training to up to [Number] personnel.
  • Consulted with organization management to assess needs and plan improvements.
  • Developed new and improved training programs focused on [Area], [Area] and [Area].
  • Planned and conducted [Number] staff trainings per [Timeframe], with emphasis on [Type] and [Type] areas.
  • Assisted with support functions such as budgeting and technology coordination.
  • Liaised between trainers and course participants.
  • Planned and deployed training programs for [Type] procedures and activities.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Bachelor of Science: Accountant, Expected in
Strayer University - Baltimore, MD,
Bachelor of Science: Accounting And Business Management, Expected in
Dowling College - Long Island City, NY,
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Training Excellence aware 2009-2010

Partners Award 2006

Directors Award 2008

Operations Excellence 2011

Circle of Excellence 2021

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Resume Overview

School Attended
  • Strayer University
  • Dowling College
Job Titles Held:
  • Franchise Business Partner
  • Regional Field Service Manager
  • Business Consultant, Retail
  • Training Consultant
  • Bachelor of Science
  • Bachelor of Science

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