LiveCareer-Resume

fragrance brand lead resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Dependable and Cooperative
  • Team Building
  • Attention to Detail
  • Problem-Solving
Work History
Fragrance Brand Lead, 11/2019 to Current
Jones Lange Lasalle Inc.Frankston, TX,
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Completed floorsets, filled floor and rang up customers.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Set up and broke down promotional booths and tents, talked to potential customers and provided product demonstration for successful promotional events.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
Manager, 02/2013 to 05/2020
Pier One ImportsCity, STATE,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Recorded inventory sales into organization's weekly income report.
  • Cross-trained existing employees to maximize team agility and performance.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Onboarded new employees with training and new hire documentation.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
Wine Club Manager, 03/2016 to 11/2019
Bar Z WineryCity, STATE,
  • Met deadlines, exceeding expectations and effectively rolling out a subscription campaign.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Directed marketing projects through conceptual planning, schedule management and final implementation.
  • Increased profit margins by through maximizing new product introductions.
  • Created printed marketing materials designed to drive campaigns.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Achieved profitability goals by developing and implementing commercial activities.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Offered product samples, answered questions and helped customers find items.
  • Built and strengthened strategic relationships with vendors, advertising agencies and partners.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
Cash Office Manager, Guest Service Attendant, 08/2008 to 01/2013
TargetCity, STATE,
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced customer service operations and guests' needs at busy facility.
  • Trained new employees on proper protocols and customer service standards.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Monitored daily cash discrepancies.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Certified Nurse's Assistant: , Expected in 2007
Amarillo College - Amarillo, TX
GPA:

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Resume Overview

School Attended

  • Amarillo College

Job Titles Held:

  • Fragrance Brand Lead
  • Manager
  • Wine Club Manager
  • Cash Office Manager, Guest Service Attendant

Degrees

  • Certified Nurse's Assistant

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