Founder Resume Example Nature's Aroma

FOUNDER

Summary

Talented Healthcare professional with progressive career in the Medical industry and specialized experience in customer service. Motivating, engaging leader known for creating purpose-driven cultures and building diverse teams. Bilingual and fluent in Spanish and English languages. Committed to identifying and leveraging opportunities for growth. Certified in medical assistant .

Skills

Public relations understanding
Relationship management
Cash Flow analysis
Strategic planning
Organizational leadership
Myofascial Release
Medical massage
Policy updates
Venipuncture and phlebotomy
Advanced anatomy knowledge
Understands medical procedures
HIPAA compliance
EKG set up and monitoring
Specimens collection and processing
Medical terminology in English and spanish

Patient scheduling
Medical terminology
Customer Service
Facility oversight
Patient relations
Regulatory requirements
Healthcare delivery
Records maintenance
Patient safety
Health information systems
Quality assurance controls
Customer service
MS Office
Problem resolution

Experience

Founder Nature's Aroma | Haledon, NJ | January 2020 - Current

Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
Tested and optimized organic and paid acquisition channels, including content creation and curation, pay-per-click, event, social media and lead generation campaigns.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
Handled all aspects of business, including accounting, purchasing and web design.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Medical Massage Therapist/Registered Medical AssistantElite Wellness Spine & Sports | Wyckoff , NJ | April 2016 - October 2020

Worked with 30 clients per week performing variety of therapeutic massages, including sports, deep tissue and medical massage.
Collected detailed client information to create over ten individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated with others to discuss new treatments opportunities.
Improved operations by working with team members and customers to find workable solutions.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted with technical treatments and entered information within patient records and charts.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Printed and filed examination data records according to HIPAA patient standards.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Demonstrated self-reliance by meeting and exceeding workflow needs.

Lead Licensed Massage TherapistAdvanced Center for Injury and Wellness Care | Wayne, NJ | August 2007 - July 2013

Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
Examined clients to identify imbalances and sources of painful or tense areas.
Treated tendon and ligament scar tissue buildup using transverse friction.
Maintained clean, safe and well-organized work environment.
Addressed injuries, trauma and stress using myofascial release.
Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
Communicated with clients to learn about physical condition and symptoms.
Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Referred clients in need of specialized care to healthcare professionals.
Analyzed client's medical histories to identify potential root causes of ailments.

Education and Training

Bachelor of Science: Health AdministrationSouthern New Hampshire University | | Hooksett, NH | March 2020

Diploma: Therapeutic Massage Dover Business College - Clifton | | Clifton, NJ | July 2007

Diploma: Medical AssistantWilliam Paterson University of New Jersey | | Wayne, NJ | July 2017

Resume Overview

Companies Worked For:

Nature's Aroma
Elite Wellness Spine & Sports
Advanced Center for Injury and Wellness Care

School Attended

Southern New Hampshire University
Dover Business College - Clifton
William Paterson University of New Jersey

Job Titles Held:

Founder
Medical Massage Therapist/Registered Medical Assistant
Lead Licensed Massage Therapist

Degrees

Bachelor of Science : Health Administration
Diploma : Therapeutic Massage
Diploma : Medical Assistant

Founder Resume Example

Resume Score: 80%

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