Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a Highly Responsible, Self Motivated, Hardworking Loyal and Ambitious Individual with skill sets that can truly heighten the productivity and efficiency of the work environment I am within.

I am looking not only to excel but to grow within the company so that I can accomplish

My Main Focus is to Consistently and Proficiently ...

My Strengths are ...

My Weaknesses ...

  • Time Management
  • Project Leadership
  • Crew Scheduling
  • Problem-Solving
  • Materials Estimating
  • Site Inspection
  • Employee Training
  • OSHA Compliance
  • Work Planning and Prioritization
  • Job Planning
  • Cost Estimation
  • Workplace Safety
  • Teamwork and Collaboration
  • Daily Reporting
  • Job Site Management
  • Work Monitoring
  • Hiring Determinations
  • Documentation and Recordkeeping
  • Dependable and Hardworking
  • Supply Ordering
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Materials Estimation
  • Labor Costing
  • Team Leadership
  • Risk Management
  • Worker Supervision
  • Hiring and Onboarding
  • Analytical and Conceptual Skills
  • Tri-Lingual
  • Decision Making
  • Production Optimization
  • Hand and Power Tool Operation
  • Schedule Determination
07/2018 to Current
Forman/Driver Riddle Village Upper Providence, PA,
  • Obtain contracts for the day's job on daily basis and inquire any details related to the jobs.
  • Gather all necessary moving supplies and moving pads needed for job daily, Load in truck and properly organize in truck.
  • Fully Inspect truck ensuring that the tires, breaks, air pressure, box and all fluids are intact and ready for a safe transport.
  • Drive Safely to ensure transport in efficient
  • Properly Introduce moving crew to customer.
  • Review full estimate and contract with customer.
  • Explain and answer all questions the customer has while providing excellent Customer Service.
  • Appropriately distribute the tasks between Moving Crew.
  • Communicate with Dispatcher of the estimated arrival time, moving time and any additional information needed.
  • Supervise the crew and proper Packing, Handling, Loading and Unloading of the furniture throughout the entire process.
  • Provide Excellent Performance and Service to the Customer.
  • Inventory all Items that leave during Pick-Up and arrive upon Delivery ensuring there are no lost or stolen items during transportation.
  • Disassemble what is necessary to avoid damages and re-assemble in correct location, following all of customers instructions about placement of items.
  • Carefully load and unload, Sort Cargo for accurate shipment to locations, preventing unnecessary delays and increasing productivity.
  • Properly Stack and Strap everything down efficiently making sure nothing moves to avoid damages to cargo or truck.
  • Plan and follow correct route to save time and avoid delays.
  • Communicate with Customer throughout process clearing up any questions the customer may provide regarding there shipment.
  • Follow all DOT, Safety regulations and OSHA compliance.
  • Return truck organized and clean to be ready for use the next day.

(If Long Distance for weeks or months on the road.)

  • Record Electronic logbook of all driving and work time.
  • Keep detailed documentation of all jobs that are done, Payments that are made. Properly handle and store all forms of payments and receipts for all company expenses.
05/2015 to 06/2016
Bartender Paychex Worthington, OH,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Collected and organized daily till totals and tips.
05/2012 to 11/2015
Customer Service Representative Makro City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
Expected in 02/2012
High School Diploma:
American World-Wide Academy - Miami Beach, FL,
Native/ Bilingual
Native/ Bilingual

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

    Resume Overview

    School Attended

    • American World-Wide Academy

    Job Titles Held:

    • Forman/Driver
    • Bartender
    • Customer Service Representative


    • High School Diploma

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: