LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a Highly Responsible, Self Motivated, Hardworking Loyal and Ambitious Individual with skill sets that can truly heighten the productivity and efficiency of the work environment I am within.

I am looking not only to excel but to grow within the company so that I can accomplish

My Main Focus is to Consistently and Proficiently ...

My Strengths are ...

My Weaknesses ...

Skills
  • Time Management
  • Project Leadership
  • Crew Scheduling
  • Problem-Solving
  • Materials Estimating
  • Site Inspection
  • Employee Training
  • OSHA Compliance
  • Work Planning and Prioritization
  • Job Planning
  • Cost Estimation
  • Workplace Safety
  • Teamwork and Collaboration
  • Daily Reporting
  • Job Site Management
  • Work Monitoring
  • Hiring Determinations
  • Documentation and Recordkeeping
  • Dependable and Hardworking
  • Supply Ordering
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Materials Estimation
  • Labor Costing
  • Team Leadership
  • Risk Management
  • Worker Supervision
  • Hiring and Onboarding
  • Analytical and Conceptual Skills
  • Tri-Lingual
  • Decision Making
  • Production Optimization
  • Hand and Power Tool Operation
  • Schedule Determination
Experience
07/2018 to Current
Forman/Driver Riddle Village Upper Providence, PA,
  • Obtain contracts for the day's job on daily basis and inquire any details related to the jobs.
  • Gather all necessary moving supplies and moving pads needed for job daily, Load in truck and properly organize in truck.
  • Fully Inspect truck ensuring that the tires, breaks, air pressure, box and all fluids are intact and ready for a safe transport.
  • Drive Safely to ensure transport in efficient
  • Properly Introduce moving crew to customer.
  • Review full estimate and contract with customer.
  • Explain and answer all questions the customer has while providing excellent Customer Service.
  • Appropriately distribute the tasks between Moving Crew.
  • Communicate with Dispatcher of the estimated arrival time, moving time and any additional information needed.
  • Supervise the crew and proper Packing, Handling, Loading and Unloading of the furniture throughout the entire process.
  • Provide Excellent Performance and Service to the Customer.
  • Inventory all Items that leave during Pick-Up and arrive upon Delivery ensuring there are no lost or stolen items during transportation.
  • Disassemble what is necessary to avoid damages and re-assemble in correct location, following all of customers instructions about placement of items.
  • Carefully load and unload, Sort Cargo for accurate shipment to locations, preventing unnecessary delays and increasing productivity.
  • Properly Stack and Strap everything down efficiently making sure nothing moves to avoid damages to cargo or truck.
  • Plan and follow correct route to save time and avoid delays.
  • Communicate with Customer throughout process clearing up any questions the customer may provide regarding there shipment.
  • Follow all DOT, Safety regulations and OSHA compliance.
  • Return truck organized and clean to be ready for use the next day.

(If Long Distance for weeks or months on the road.)

  • Record Electronic logbook of all driving and work time.
  • Keep detailed documentation of all jobs that are done, Payments that are made. Properly handle and store all forms of payments and receipts for all company expenses.
05/2015 to 06/2016
Bartender Paychex Worthington, OH,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Collected and organized daily till totals and tips.
05/2012 to 11/2015
Customer Service Representative Makro City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
Expected in 02/2012
High School Diploma:
American World-Wide Academy - Miami Beach, FL,
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Portuguese:
Native/ Bilingual
Negotiated:

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resume Strength

    Resume Overview

    School Attended

    • American World-Wide Academy

    Job Titles Held:

    • Forman/Driver
    • Bartender
    • Customer Service Representative

    Degrees

    • High School Diploma

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