Forklift Operator/Shipping and Receiving Clerk08/2016 to 05/2016CrescentEdwardsville, IllinoisSelected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Operated PackManagerReceived incoming shipments and reviewed contents against purchase order for accuracy. Entered data into PackManager,followed proper selection procedures as established by the company, to load and manipulate data and to produce reports. Used shipping system efficiently and accurately. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Packed containers and re-packed damaged containers. Cleared damaged items and loaded freight.Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Scanned and filed forms, reports, correspondence and receipts. Operated office equipment such as copiers and fax machines. Entered information into computer databases. Processed and routed incoming mail. Updated daily logs for tracking file movements. Reviewed files to check for complete and accurate information. Looked up information with computer programs. Manually created shipments, assigned carriers and dispatched shipments. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Gained advanced knowledge of inventory process.
Case Pick/Reach Truck/Coordinator12/2012 to 08/2014DB SchenkerEdwardsville , IllinoisUsed propane forklift to load trailer at warehouse. Packed containers and re-packed damaged containers. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Banded, wrapped, packaged and cleaned equipment. Worked at a rapid pace to meet tight deadlines. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Transported goods from racks, shelves and vehicles. Followed proper selection procedures as established by the company. Rotated stock by code and receiving date. Cleared damaged items and loaded freight.Operated equipment safely and efficiently at all times. Operated and maintained a forklift truck in a safe and efficient manner. Coordinated case pick orders to ensure hot orders where picked and ready to be loaded on time.Traveled out of state to work for other warehouses within the company. Received a Gold star award for safety.
Shift Manager05/2011 to 08/2013McDonaldsEdwardsville, IllinoisAccepted payment from customers and made change as necessary. Assisted co-workers. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Ensured minimal product shrink and coordinated secondary usage of product.Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Informed patrons of establishment specialties and features. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Inspected dining and serving areas to ensure cleanliness and proper setup. Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed serving, cleaning, and stocking duties in establishments. Performed dishwasher duties. Prepared and served hot and cold beverages. Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Stored clean equipment and utensils. Supervised and coordinated activities of cooks and workers engaged in food preparation. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints Packaged take-out foods and served food to customers. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Suggested additional items to customers, as appropriate, to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests\\' satisfaction. Completed closing duties, including restocking items and closing out the cash drawer. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Maintained a professional tone at all times, including during peak rush hours. Oversaw and maintained efficient running of my shift with 8+ staff members.
