Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Consistent Cook exceptionally well-versed in food plating and knife handling skills and techniques. Offering several years of comprehensive experience in quality food preparation and presentation. Motivated kitchen leader offering dedicated experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Skills
- Food spoilage prevention
- Recipes and menu planning
- Institutional and batch cooking
- Food plating and presentation
- Food preparation and safety
- Delivery Information Verification
- Skid, Platform and Car Emptying
- Physical Strength and Stamina
- Quality Assurance
- Load Inspection
- Spatial Orientation
- Waste Prevention
- Time Management
- Storage and Stacking
- Rate Control
- Fast Reaction Time
- Vehicle Maintenance
- OSHA Compliance
- Critical Thinking
- Safe Moving Operations
- Pallet Disassembly and Assembly
- Weight Documentation
- Good Depth Perception
- Material Loading and Unloading
- Production Support
- Problem Anticipation and Resolution
- Discharge and Dumping Operations
- Word Processing
- Straddle Carriers
- Mechanical Attachment Management
- Reach Stackers
- Dock Operations
- Resource Planning
- High-Lift Trucks
- Belt Conveyors
- Forklift Operator Certification
- PPE Use
- Inventory Tracking
- Hopper Filling
- Vehicle Refueling
- Spray System Operation
- Top Loaders
- Computer Terminal Operation
- Flatbed Trailer Load Security
- Cargo Handling
Education
Universal Technical Institute of Texas Inc Houston, TX Expected in 09/2002 ā ā Associate of Science : HVAC Installation And Repair - :
Natchez High School Natchez, MS Expected in 05/2000 ā ā High School Diploma : - :
Certifications
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Work History
Steel Dynamics, Inc. - Forklift Operator
Fallon, NV, 06/2017 - Current
Fallon, NV, 06/2017 - Current
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded trucks and rail cars and moved materials to staging area.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Coordinated team member movements based on current needs, avoiding safety concerns or delays.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Operated all loaders, [Type] and [Type] equipment safely and efficiently to prevent damage to items and avoid injuries.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Removed orders from storage, wrapped and staged for shipments.
- Unloaded materials and goods at designated locations for best project availability.
- Completed inventory cycle counts and documented all information in [Type] reports to give to [Job Title].
- Prevented waste when transferring materials between transport containers and processing equipment.
- Updated [Software] tracking systems to document movements and determine proper area for storage.
- Checked items against documentation for accuracy.
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used equipment such as [Type] and [Type] to process excess materials and support recycling efforts.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Manually counted Number of picked and packaged orders for any loss.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
- Changed out forklift batteries and connected batteries to battery charger.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
- Monitored production schedule to keep proper amount of inventory on hand.
Avalon Health Care Group - Cook
Brigham City, UT, 04/2019 - Current
Brigham City, UT, 04/2019 - Current
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Communicated closely with servers to fully understand special orders for customers.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
- Transitioned between breakfast and lunch service.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
Berkshire Hathaway Homeservices - Agent Services Representative
Burbank, CA, 01/2017 - 05/2017
Burbank, CA, 01/2017 - 05/2017
- Delivered world-class customer service to internal and external customers.
- Followed up on department reports, contact information and missing enrollment and agent information.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Achieved established monthly goals.
- Implemented and developed customer service training processes.
- Communicated professionally with colleagues, freelancers and clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Entered orders into [Type] computer database system.
- Effective liaison between customers and internal departments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Validated [Type] and [Type] paperwork to boost [Area of expertise] efficiency.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Contributed to annual store sales of $[Amount] per [Timeframe].
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
- Resolved [Type] issues over phone with [Number] customers daily.
- Operated POS system to itemize and complete average of [Number] customer purchases.
- Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in [Timeframe] business.
- Scored in top [Number]% of employees for successful [Action].
- Responded proactively and positively to rapid change.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Stocked shelves and managed inventory through [Action] and [Action].
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
- Devised workaround solutions for [Type]-related issues, resulting in [Result].
- Surpassed sales goals through implementation of effective marketing strategies.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Promoted available products and services to customers during service, account management and order calls.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed, updated and organized [Software] databases to handle customer and [Type] data.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
- Facilitated inter-departmental communication to effectively provide customer support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Resume Overview
School Attended
- Universal Technical Institute of Texas Inc
- Natchez High School
Job Titles Held:
- Forklift Operator
- Cook
- Agent Services Representative
Degrees
- Associate of Science
- High School Diploma
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