Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Observant individual with experience supporting material and inventory operations. Practiced in securing large loads to minimize damage. Physically fit and reliable with superior work ethic and commitment to supporting team needs. Trained in warehouse operations and safety. Diligent Worker eager to take on challenging tasks and support team. Bringing years of experience. Safety-conscious and quality-minded. Reliable and driven to achieve maximum productivity and quality. Adept at inspecting parts and finished products for defects.

Skills
  • Staging and sorting
  • OSHA training
  • Safety awareness
  • Production deadline management
  • Material inventory
  • Warehouse Management
  • Certified forklift operator
  • Loading and unloading
Experience
08/2021 to Current Forklift Operator Whirlpool | Baldwin, MI,
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Jul2020 to 09/2021 CSM Five Below, Inc. | Nanuet, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
08/2015 to 07/2019 Assembly Line Worker Jeld-Wen | Charlotte, NC,
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Used established assembly instructions to complete jobs.
  • Completed accurate assembly work by positioning and aligning components.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Prevented jams or wasted materials by setting and verifying parts clearances.
  • Stored and disposed of hazardous materials to prevent environmental contamination and injury.
  • Completed component assembly with minimal supervision to meet deadlines.
  • Calculated materials consumption, hourly rates and relevant assembly details using mathematical skills.
  • Cleared line area of debris to present clean work area for next shift.
  • Placed finished products in completed box in preparation for packing and distribution.
  • Assembled light and medium-sized parts in factory setting.
  • Inspected final results and compared to production order to support quality assurance.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Trained new employees in machining methods and identified proper safety protocol.
  • Operated electrical, hydraulic and air-activated hand tools to of plant production.
Jul2010 to Aug2015 Manager Howley Bread Group | Ranson, WV,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Education and Training
Expected in 07/2017 GED | Athens Technical College, Athens, GA GPA:

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Resume Overview

School Attended

  • Athens Technical College

Job Titles Held:

  • Forklift Operator
  • CSM
  • Assembly Line Worker
  • Manager

Degrees

  • GED

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