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Forklift Operator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented Forklift Driver successful at working quickly in fast-paced, demanding environments. Efficient team player and problem-solver. Possessing top communication and conflict resolution skills developed over 15 years in warehouse environments.

Skills
  • Safety regulations
  • Process improvements
  • Employee management
  • Employee coaching
  • Customer relations
  • Inventory control
  • High-energy attitude
  • Stockroom procedures
  • Office equipment proficiency
  • Data evaluation
  • Credit card payment processing
  • Conflict resolution
  • Microsoft Office expertise
Experience
04/2018 to 12/2019 Forklift Operator Xpo Logistics Inc. | Seaford, DE,
  • Loaded items in optimal manner to maximize work efficiency.
  • Maintained current forklift training and certification as required by company policies.
  • Inspected lifts before usage to prevent damage to Standard and Reach truck goods being lifted.
  • Documented weight and destination production data in detailed daily logs for management review.
  • Ensured compliance with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
  • Scanned materials into and out of inventory using barcode tags.
  • Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
  • Transported materials to and from warehouses, production lines and packaging lines.
  • Ensured all loads were secured on pallets.
01/2015 to 04/2017 Warehouse Lead Pilot Freight Services | Hazelwood, MO,
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Staged and sorted products for loading.
  • Completed daily document logs to track shipments and inventory.
11/2014 to 02/2016 Customer Service Associate Butler Technical Group | Carson, CA,
  • Lifted boxes and products with correct safety gear and techniques.
  • Kept loads from being damaged through proper loading and security.
  • Optimized project completion time by multitasking duties using heavy equipment.
  • Drove truck safely to deliver items in original condition to destination.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Secured items in truck by strapping over protective padding.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Reviewed account and service histories to identify trends and issues.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coordinated [Action] with [Job title] teammates to carry out customer requests.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 06/2001 High School Diploma | Flint Northern Highschool, Flint, MI GPA:
Expected in Welding | Oi Houston Community College, Houston, TX GPA:
Expected in | Welding Houston Community College, Houston, TX GPA:
Activities and Honors

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Flint Northern Highschool
  • Houston Community College
  • Houston Community College
Job Titles Held:
  • Forklift Operator
  • Warehouse Lead
  • Customer Service Associate
Degrees
  • High School Diploma
  • Welding
  • Some College (No Degree)