foreign operations branch officer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Supervisory Border Patrol Agent with 25 years of experience in the federal government. Supervised with high efficiency at the Eagle Pass Border Patrol Station in Eagle Pass, Texas, which is considered one of the busiest stations in the entire Border Patrol. High-level organizational and communications skills leading to optimum outcomes in challenging and dangerous work situations. I am currently employed by Loyal Source as a Training Manager at the Carrizo Springs Emergency Intake Site where our team was tasked with the creation and implementation of all critical and mandatory trainings.

  • Excellent Managerial Skills
  • Team management
  • Leadership communications
  • Organization
  • Relationship development
  • Witness interrogations and interviews
  • Detailed report writing
  • Investigative work
Work History
04/2021 to Current
Training Manager Alorica Inc. Madison, WI,
  • Carried out day-day-day duties accurately and efficiently.
  • Developed team communications and information for meetings.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled day-to-day running of Training Department, ensuring high levels of productivity and progression.
  • Collaborated with all department heads to achieve maximum productivity.
  • Managed new employee orientation training process for more than 450 employees each year.
06/2019 to 12/2020
Foreign Operations Branch Officer Department Of Homeland Security Birmingham, AL,
  • Led the successful implementation of the Se Busca Bi-National Campaign in the Del Rio Border Patrol Sector, which targeted sought individuals in both Mexico and the United States who were involved in criminal activity.
  • Current CBP credentials, Secret Security Clearance, and official U.S. government passport.
  • Liaison with Government of Mexico and the United States.
  • Coordinated numerous key Bi-National meetings with Government of Mexico agencies and dignitaries.
  • Successfully developed team communications and information for important high-ranking Bi-National meetings.
  • Effectively monitored social media and online sources for relevant information collecting and sharing.
  • Cultivated strong work related relationships with both Government of Mexico and United States stakeholders to increase overall security effectiveness.
01/2007 to 06/2019
Supervisory Border Patrol Agent Bancfirst Corporation Tulsa, OK,
  • Responsible for creation of employee work schedules and ensured employees complied with mandatory trainings.
  • Successfully investigated and created prosecutorial reports after obtaining information in a clear and concise manner on an issued government computer system.
  • Excellent writing ability; met expectations for attendance and punctuality; able to pay attention to detail; interact professionally with other persons, cooperatively and productively.
  • Manage a constant, moderate noise level; work independently; carry out assignments to completion within parameters of general instructions, prescribed routines and standard practices,
  • Manage stressful work situations; ability to work overtime to meet multiple deadlines consistently.
04/1996 to 01/2007
Border Patrol Agent Nexus Treatment Minot, ND,
  • Conducted face-to-face interviews with subjects, friends, and family members to close out both administrative and criminal cases.
  • Performed record searches at police agencies, courthouses, educational and financial institutions, and medical/mental health facilities for additional information. This information obtained was then submitted in a clear and concise report on an issued government computer system.
  • Seized and detected the presence of unauthorized people and narcotics attempting to enter into the United States unlawfully by utilizing infrared scopes during nighttime surveillance.
  • Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
  • Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
  • Detected and prevented terrorists and terrorist weapons from entering country.
  • Effectively patrolled remote and urban locations to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
01/2003 to 04/2005
Juvenile Coordinator Border Patrol City, STATE,
  • Oversaw the well-being of unaccompanied juveniles apprehended by the Border Patrol.
  • Ensured that juveniles were processed according to federal statutes.
  • In charge of finding placement for juveniles in non-government facilities in South Texas.
  • Responsible for contacting parents/relatives of juveniles that lived in the United States and made arrangements to reunite them.
01/1995 to 02/1996
Loan Officer Norwest Financial City, STATE,
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Maintained strict confidentiality of bank records and client information.
01/1994 to 05/1994
Substitute Teacher Eagle Pass ISD City, STATE,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Expected in 12/1993 to to
Bachelor of Arts: Government
University Of Texas At Austin - Austin, TX
  • Coursework in Latin American Studies, History, Political Science.
  • Majored in Political Science.
  • Minored in Spanish.

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Resume Overview

School Attended

  • University Of Texas At Austin

Job Titles Held:

  • Training Manager
  • Foreign Operations Branch Officer
  • Supervisory Border Patrol Agent
  • Border Patrol Agent
  • Juvenile Coordinator
  • Loan Officer
  • Substitute Teacher


  • Bachelor of Arts

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