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Foreign Exchange RT Investigation Analyst Resume Example

Resume Score: 80%

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FOREIGN EXCHANGE RT INVESTIGATION ANALYST
Career Focus

Motivated and results-driven Operations Analyst with a prove track record in International wire transfer and investigation analytics and process optimization. Prove ability to identify business needs and contribute valuable solutions to drive accuracy and process efficiency. 

Summary of Skills
  • Analytical
  • Detail-oriented
  • Expert in MS Office Suite
  • File/records maintenance


  • Deadline-driven
  •  Strong organizational skills
  •  Excellent communication skills
Accomplishments

Achieved and Maintained departmental production and Quality standards.


Increase in productivity through improvements in operations and quality.Received.

Awards for outstanding performance and excellence.

Professional Experience
Foreign Exchange RT Investigation Analyst Oct 2015 to Current
Bank of America - Charlotte, NC

Timely and accurately investigate international wires transfer cases on behalf of clients.

Creates communication to banks and clients via swift messaging, emails, phone, and letter processing.

Handle clients queries based on claim and provide resolution within stipulated time frame.

Process amendment request on outgoing wire transfers.

Process wire transfer returned due to errors.

Accurately create new claims and inputting all necessary information.

Performing necessary actions within SLA guidelines.

Escalate clients claim to appropriate team via emails and phone communication.

Creating case summary on each claim made by client or bank.

Display Strong phone ethics and communication skills.

???

Operations Processor 3Mar 2012 to Oct 2015
Wells Fargo Bank, N.A. - Charlotte, NC

Timely and accurately processing wire transfer payments on behalf of our global clients.

Knowledge of CHIPS, SWIFT and Federal Reserve wire Payments.Daily

closing and reconciling international systems at the end of business day

(CHIPS, SWIFT, FEDWIRE, J2,J5, FMS and Integrated Fund

Transfer System) that includes various tasks at different times.

Handling amendments and cancellations requests and performing moderate accounting activities generally related to Fedwire and

Chips Reconciling.

Used Wells Fargo mainframe-HOGAN verified internal account

Monitoring the Global sanctions management operations system (GSMOS/OFAC payments) ????

Wells Fargo BankMay 2007 to Mar 2012
Operations Specialist 2 - Charlotte, NC

Maintain credit card inventory and record keeping systems, both paper and PC based.

Take periodic inventories and research variances and review with management the research and corrective action.

Write up receiving documents on new shipments of credit cards and perform quality inspections.

Data entering and quality check on previous shift.

Operate credit and debit cards equipments 

Education
Associate of Applied Science, Information System2004Central Piedmont Community College - Charlotte, NC, mecklenburg

Currently enrolled in accounting program

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Resume Overview

Companies Worked For:

  • Bank of America
  • Wells Fargo Bank, N.A.
  • Operations Specialist 2

School Attended

  • Central Piedmont Community College

Job Titles Held:

  • Foreign Exchange RT Investigation Analyst
  • Operations Processor 3
  • Wells Fargo Bank

Degrees

  • Associate of Applied Science , Information System 2004

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