Motivated and results-driven Operations Analyst with a prove track record in International wire transfer and investigation analytics and process optimization. Prove ability to identify business needs and contribute valuable solutions to drive accuracy and process efficiency.
Achieved and Maintained departmental production and Quality standards.
Increase in productivity through improvements in operations and quality.Received.
Awards for outstanding performance and excellence.
Timely and accurately investigate international wires transfer cases on behalf of clients.
Creates communication to banks and clients via swift messaging, emails, phone, and letter processing.
Handle clients queries based on claim and provide resolution within stipulated time frame.
Process amendment request on outgoing wire transfers.
Process wire transfer returned due to errors.
Accurately create new claims and inputting all necessary information.
Performing necessary actions within SLA guidelines.
Escalate clients claim to appropriate team via emails and phone communication.
Creating case summary on each claim made by client or bank.
Display Strong phone ethics and communication skills.
Timely and accurately processing wire transfer payments on behalf of our global clients.
Knowledge of CHIPS, SWIFT and Federal Reserve wire Payments.Daily
closing and reconciling international systems at the end of business day
(CHIPS, SWIFT, FEDWIRE, J2,J5, FMS and Integrated Fund
Transfer System) that includes various tasks at different times.
Handling amendments and cancellations requests and performing moderate accounting activities generally related to Fedwire and
Used Wells Fargo mainframe-HOGAN verified internal account
Monitoring the Global sanctions management operations system (GSMOS/OFAC payments) ????
Maintain credit card inventory and record keeping systems, both paper and PC based.
Take periodic inventories and research variances and review with management the research and corrective action.
Write up receiving documents on new shipments of credit cards and perform quality inspections.
Data entering and quality check on previous shift.
Operate credit and debit cards equipments
Currently enrolled in accounting program
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