Foreclosure Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Scrum Master and Servant Leader eager to contribute to Scrum Team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Scrum and Supervisory Concepts. Motivated to learn, grow and excel.

  • Complex problem solving
  • Conflict Management/Supervisory Skills, Team Building, Ability to Collaborate
  • Scrum Master
  • Documentation Management
  • Risk identification and mitigation planning
  • Process improvement/Problem resolution
  • Quality assurance
  • Teamwork/Collaboration/Leadership
  • Self-Organization
  • Organizational Skills
  • Waterfall Methodology
  • Development Team Trainings
  • Project Management
  • Self-Driven
  • Verbal And Written Communication
  • Listening Skills
Work History
06/2015 to Current FORECLOSURE SUPERVISOR American Seafoods Corporate | Seattle, WA,
  • Ensure all processes are in full compliance with Investor specific, FHA, VA, USDA, GSE and private mortgage insurance guidelines
  • Monitor, evaluate, and approve department forms and/or documents to ensure compliance and timeliness of foreclosure process
  • Create and utilize department reports to manage pipeline, ensure adherence to deadlines/guidelines
  • Meet established service level agreements and compliance with state-specific requirements
  • Identify, report all successes as well as opportunity for improvement to management
  • Create and implement exception reporting to avoid future issues
  • Work with internal IT teams to build and implement tasking to improve efficiency by 40% for Contested matters and increase Reasonable Diligence Compliance outcome to 91%
  • Work with Operations Analytics department to automate processes, including but not limited to Judgment figure calculation within Sagent, Pro-active tasking within Tempo, Document Review/Execution
  • Carry out management responsibilities in accordance with organization's policies and applicable laws
  • Responsibilities include hiring and training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; addressing complaints and resolving problems
  • Conduct weekly staff huddles
  • Monthly reporting to management of KPI's
  • Create job aids, training tools for employees, train and evaluate team of 20 Specialists
  • Evaluate, identify and remediate department processes to maximize efficiency and effectiveness and improve departmental performance; providing increased results month over month
  • Identify and resolves complex issues to avoid delays in foreclosure process
  • Identify and analyze "exception cases"/lien threats
  • Led Foreclosure Specialist team in delivery of Judgment Figure Automation project, resulting in savings of 1 1/2 FTE
  • Facilitate meetings and trainings between Management, Business Unit and Attorney network
03/2012 to 06/2015 DEFAULT DOCUMENT SPECIALIST US Default Management | City, STATE,
  • Created foreclosure and bankruptcy procedural documents to ensure complete and accurate reviews performed within guidelines
  • Drove operational improvements which resulted in savings. Increased productivity of support staff 50% by creating job aids and providing comprehensive training
  • Reduced timeframe for preparing, reviewing and validating default-related documents prior to execution by 14 days
  • Managed workflow to ensure timely and accurate completion of all regularly scheduled steps
  • Maintained excellent attendance record, consistently arriving to work on time
07/2008 to 03/2012 ACCOUNTS PAYABLE SUPERVISOR US Real Estate Services, Inc. | City, STATE,
  • Created, implemented and maintained standardized forms
  • Assisted in conversion to new accounting platform and accompanying work procedures
  • Performed QC reviews of invoices to determine potential risks
  • Reviewed processes and productivity to identify potential improvement options
  • Monitor and maintain client guidelines and turn-around times
  • Employed client-billing systems such as New Invoice/LPS Desktop, Equator and ResNet
  • Maintained internal controls over disbursement functions in accordance with strict guidelines
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information
  • Interacted with all necessary partners, including vendors, upper management and peers
  • Supervised and guided new employees on Invoice issues and client guidelines and responded quickly to questions, which improved understanding of job responsibilities
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Coordinated individual duties after careful evaluation of each Accounts Payable Specialist's skill level and knowledge, which increased productivity by 15%
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
02/2006 to 07/2008 SENIOR ASSET CALCULATIONS SPECIALIST Citi Residential Lending/AMC | City, STATE,
  • Calculated Payoff, Reinstatement, Judgment, MFR and POC figures using various systems
  • Provided Escrow and Corporate advance breakdowns
  • Researched issues, reconciled accounts, reported discrepancies
  • Developed efficiencies, rained and audited fellow associates resulting in 15% increase in productivity
  • Worked in MSP, Resolve, Lenstar
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Expected in 2005 Bachelor of Arts | Business Administration, Human Resources California State University Fullerton, Fullerton, CA, GPA:
  • Majored in Human Resources

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School Attended
  • California State University Fullerton
Job Titles Held:
  • Bachelor of Arts

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