Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth.
Highlights
  • Word, Excel,
  • Publisher, Power Point, Outlook
  • 40+ WPM
  • Used the Horizon's teller system
  • One year of Business Computer Information Systems
  • As400 system
  • Medisoft advance
  • Claim gear
  • 10-key


  • Cash handling
  • Detail-oriented
  • Risk management expertise High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Training manual contributor
Accomplishments
Increased compliance for legacy assets department by aiding in internal and external audits. 
Customer Service
  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding banking
    • Reporting
      • Maintained status reports to provide management with updated information for line of business projects.
      Research
      • Investigated and analyzed client or line of business complaints to identify and resolve issues.
      operations, product, promotions and orders.
    Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
 
Experience
Foreclosure specialist II Fort Worth, 05/2011 - 01/2015
Arrowhead Credit Union San Bernardino, CA,
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Achieved proper compliance and accurate executive level reporting. Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Monitors foreclosure loans and ensures that foreclosure actions on individual accounts are completed in a timely manner according to investor/insurer, state, and regulatory guidelines.
  • Minimizing financial losses to the company Work with legal and other organizations to document foreclosure proceedings Handled routine levels of transactions while following OCC, FDCPA, bankruptcy and SCRA regulations.
  • Audit multiple processes within the company to ensure state, company and federal regulation are in compliance.
  • Created policy and procedures for lines of business.
  • Gave feedback as to how process can be more efficient and cost effective.
  • Supported international teams with complicated scenarios and reporting.
  • Created reports using pivot tables and graphs.
  • Handle high profile emails from top executives.
  • Facilitated weekly conference calls with lines of businesses.
Collector 1, 05/2008 - 05/2011
Csl Behring Ltd Bloomington, IN,
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Educated customers on the variety of loan products and available credit options. Provided expert financial advice on mortgage and both educational and personal loans. clarify customers understanding and questions about their mortgages reviewed delinquency patterns establish payment arrangements negotiate for different resolutions to cure delinquency keep track of changing procedures and guidelines administered on the job training for associates monitor high dollar accounts and payments Escalate assistance for customers Handle compliance and bankruptcy reports Service seventy plus inbound and outbound calls daily Selected as an on the job trainer for new hires.
  • Performed duties as Acting Team Manger for new hires.
Center Supervisor, 03/2006 - 04/2008
First Convenience Bank City, STATE,
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Dealt with high stress situations Processed Loans, Savings Bonds and Cd's, Western Unions, Cash advances and Bank to Bank wires Cross-sell bank products and services investigated and prevented fraud handled high dollar wire transfers ensured daily bank reports and audits were completed daily delegated task to front line employees Open and closed customer accounts Ordered monthly cash supply Controlled vault Monitored front line employees cash flow Researched outages of front line associates Top Sells Associate.
Education
Bachelor of Arts: Healthcare Adminstration, Expected in 2016
-
Ashford University - ,
GPA:
Trade: Medical Billing and Coding, Expected in 2011
-
Everest College - ,
GPA:
High School Diploma: , Expected in 2003
-
Western Hills High School - ,
GPA:
Skills
10-key, As400, Bonds, cash flow, Cd, clarify, financial, graphs, Information Systems, legal, Medisoft, Excel, Outlook, Power Point, Publisher, Word, Microsoft Word, Monitors, processes, reporting, tables, trainer

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Resume Overview

School Attended

  • Ashford University
  • Everest College
  • Western Hills High School

Job Titles Held:

  • Foreclosure specialist II Fort Worth
  • Collector 1
  • Center Supervisor

Degrees

  • Bachelor of Arts
  • Trade
  • High School Diploma

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