Foreclosure Specialist Resume Example Home Point Financial Corporation

FORECLOSURE SPECIALIST

Professional Summary

Over 10+ Years of dedicated Customer Service experience, motivated to maintain customer satisfaction and contribute to company success. Ability to prioritize different tasks by urgency. Proven account management professional with demonstrated communication skills. Analytical, strategic planner and accomplished team leader.
Focused Foreclosure Specialist offering 5 years of offering restructured loan options to eligible candidates and fostering seamless completion of foreclosure transactions to meet corporate guidelines. Well-versed in data collection and litigation document review. Analytical Foreclosure Specialist with solid foundation in loan document review and discrepancy correction.
Highly seasoned and dependable Loss Mitigation Specialist with a superb record of customer service. Adept at negotiating workable options with delinquent or defaulting borrowers. Strong multitasker able to handle a high volume of multiple simultaneous projects.

Skills

Work History

Foreclosure Specialist01/2019 to Current
Home Point Financial Corporation, Farmer Branch, Texas

Prepared all notices of default as per terms of deed of trust on mortgage.
Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
Reviewed loan and foreclosure documents and verified for accuracy.
Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in LoanSphere, TrackRight, and Capsilon.
Loss Mitigation Specialist
Promoted successful investment plans with well-organized and smooth presentations.
Orchestrated client-centered financial packages factoring in current market trends.
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Recommended loan approvals and denials based on customer loan application reviews.

Claims Negotiator Specialist09/2017 to 07/2018
Mitchell Insurance Services Inc., Irving, Texas

Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Prepared written opinions or decisions regarding cases.
Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
Works with Insurance customers via telephone or in written internet-based email or chat sessions.
CRP in-bound calls from customers or authorized third parties regarding any type of question to assist the provider with claims
Provides claims support, including status update, documenting claim details, high level valuation methodology, and resolve product/report issues.
Negotiate lower than their field sales counterparts and these incumbents typically are responsible for lower tier products. Negotiate Insurance Claims, Negotiate Worker Comp Claims, and long term assist

Monitoring Specialist Manager 06/2016 to 09/2017
AT&T Digital Life, Farmer Branch, TX

Responded to over 100 daily caller requests with information about assistance and timeframes.
Closely monitored dispatch board to triage and prioritize over 500 daily calls.
Recorded dates, times, destinations and types of calls or messages received and transmitted, using First-Asset Dlite, Telegence, and SmartAdvisor.
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Troubleshot systems remotely to assist clients with resetting and bypassing Decision Point alarm systems.
Acknowledges, verifies and dispatches Life and Property related alarm signal notifications.
Response must be timely and accurate with particular attention given to general procedures and non- standard handling instructions (when present) or loss of life/significant property loss may occur.
Provides prompt, professional and empathetic response to customer inquiries with a focus on researching, resolving and documenting customer concerns. Notify appropriate authorities and customers if an alarm signal is received; must adhere to standard operating procedures and special instructions.

Content Editor/Project Manager09/2008 to 01/2016
E-Miles Inc., Plano, Texas

Used Ginger to write and submit error-free copy.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
Optimized content with key search terms to drive traffic and online visibility.
Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
Provided front-end website development using WordPress, Hubspot and other editing software.
Coded websites using HTML, CSS, JavaScript and jQuery languages.
Offering creative approaches to meet deadlines and general progress towards the completion of client requirements.
Resolving challenges that arise during projects; re-scoping project requirements and deadlines when appropriate.
Produce material for publication, making sure it is writing for the Web and the wide variety of devices that can access the Internet.

Education

Associate of Arts: : Web Design, 01/2019

Collin County Community College District - Plano, TX

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