footwear team lead resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Sells footwear and designer fashion products while adapting to new industry trends and changing customer desires. While making retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

  • Supervised team of 13 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Microsoft applications proficiency
  • Customer service
  • Cash register operation
  • Organization
  • Maintenance & Repair
  • Excellent work ethic
  • Team building
  • Cultural awareness
  • Data management
  • Teamwork
  • Interpersonal Communication
  • Written Communication
  • Project Management
  • Self-motivated professional
  • Responsible
  • Adaptability
Work History
Footwear Team Lead, 08/2018 to 03/2020
Bass Pro ShopsTulalip, WA,
  • Lead a team of 13 sales associates providing services for over 3,000 customers.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers complete purchases, locate items and join reward programs.
  • Discussed pricing with customers, outlined restrictions and educated on policies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in trending and quality products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Line Cook, 10/2014 to 01/2018
GolfsuitesLubbock, TX,
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Transitioned between breakfast and dinner service.
  • Trained, managed and guided 5+ applicants , improving overall performance and productivity 37%.
  • Handled portion control activities according to specified instructions provided by chef.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Produced over 250 dishes per day and maintained near-perfect customer satisfaction scores.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Distributed food to team members with efficiency in high-volume environment.
Automotive Technician, 07/2008 to 12/2016
Valvoline Instant Oil ChangeOrlando, FL,
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Performed safety and emissions inspections.
  • Procured, organized and managed parts inventories.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Retained accurate records of purchases, titles and sales.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Changed, rotated and balanced tires.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Wrote work orders and updated accounts in workshop computer.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Supervised and mentored 20+ team members and facilitated daily service operations to drive business growth.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Communicated issues to supervisor and helped develop solutions.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Attended safety meetings and implemented policies with junior team members.
  • Maintained cleanliness, safety and efficiency of garage.
High School Diploma: , Expected in 06/2013 to Tewksbury Memorial High School - Tewksbury, MA

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Resume Overview

School Attended

  • Tewksbury Memorial High School

Job Titles Held:

  • Footwear Team Lead
  • Line Cook
  • Automotive Technician


  • High School Diploma

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