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Food Services Assistant Resume Example

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FOOD SERVICES ASSISTANT
Professional Summary

Personable Supervising Agent dedicated to pursuing the highest level of customer service and satisfaction. Documented success in processing orders, resolving discrepancies and supervising a team. Committed to providing outstanding service with sense of accountability. Working in customer service positions for 8 years.

Skills
  • ServSafe certification
  • Organized and efficient server
  • Lifts and carries up to 150 lbs
  • Courteous, professional demeanor
  • High energy
  • Flexible schedule capability
  • Top-tier, full-service dining background
  • Committed team player
  • Cash handling expert
  • Liquor and smoking laws familiarity
  • Outgoing and energetic
  • Up-selling capability
  • Customer service
  • Safe food handling
  • Friendly demeanor
  • Customer service oriented
  • Concentration
  • Ordering and invoicing
  • Time management
  • English fluency
  • Hand-eye coordination
Work History
Food Services Assistant09/2019 to Current
Houston Methodist – The Woodlands, TX
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Inspected equipment such as refrigerators and warming lamps every shift to check compliance with safe operating levels.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Served all patients with ICARE values and made sure they are comfortable and satisfied.
Supervising Agent01/2019 to 06/2019
American Income Life – Houston, TX
  • Promoted within 3 months of being hired.
  • Ensured all agents complied with AIL objectives and rules.
  • Monitored and evaluated fellow agents' performance.
  • Maintained businesses' database by entering and verifying information.
  • Prepared reports and analyzed data to assist in determining Agency goals.
  • Promoted AIL products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Exceeded corporate quotas for monthly policy sales.
  • Responded to customer calls immediately to swiftly resolve issues and answer questions.
  • Built relationships with clients through active listening and rapport building talents to provide excellent service.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Created sources for continuous client referrals within community and with businesses using rapport and assertiveness.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Server Trainer11/2017 to 12/2018
Baker St. Pub & Grill - The Woodlands – The Woodlands, TX
  • Consistently provided professional, friendly and engaging service.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Routinely removed trash and debris from restaurant.
  • Served beverages, breads and butter and replenished items as necessary.
  • Maintained high standards of cleanliness and sanitation.
  • Developed and maintained positive working relationships with others to reach business goals.
Assistant Store Manager04/2012 to 10/2017
Domino's Pizza – Porter, TX
  • Promoted from Team Leader to Assistant Manager within 9 months.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Answered customer telephone calls promptly and in an appropriate manner.
Education
Associate of Arts: Nursing2016Calhoun Community College- Tanner, AL
  • Recipient of Click Foundation Scholarship
  • Member of Chorale and Varsity Band Member
  • Ranked in top 15% of graduating class
  • Honor Roll 2010-2014
Certifications
  • SafeServ certification: Food Handling
  • TABC certification: Alcohol and Liquor License
  • Life Insurance Sales license
  • Health Insurance Sales license
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Resume Overview

Companies Worked For:

  • Houston Methodist
  • American Income Life
  • Baker St. Pub & Grill - The Woodlands
  • Domino's Pizza

School Attended

  • Calhoun Community College

Job Titles Held:

  • Food Services Assistant
  • Supervising Agent
  • Server Trainer
  • Assistant Store Manager

Degrees

  • Associate of Arts : Nursing 2016

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