food services assistant resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Personable Supervising Agent dedicated to pursuing the highest level of customer service and satisfaction. Documented success in processing orders, resolving discrepancies and supervising a team. Committed to providing outstanding service with sense of accountability. Working in customer service positions for 8 years.

  • ServSafe certification
  • Organized and efficient server
  • Lifts and carries up to 150 lbs
  • Courteous, professional demeanor
  • High energy
  • Flexible schedule capability
  • Top-tier, full-service dining background
  • Committed team player
  • Cash handling expert
  • Liquor and smoking laws familiarity
  • Outgoing and energetic
  • Up-selling capability
  • Customer service
  • Safe food handling
  • Friendly demeanor
  • Customer service oriented
  • Concentration
  • Ordering and invoicing
  • Time management
  • English fluency
  • Hand-eye coordination
Calhoun Community College Tanner, AL Expected in 2016 Associate of Arts : Nursing - GPA :
  • Recipient of Click Foundation Scholarship
  • Member of Chorale and Varsity Band Member
  • Ranked in top 15% of graduating class
  • Honor Roll 2010-2014
  • SafeServ certification: Food Handling
  • TABC certification: Alcohol and Liquor License
  • Life Insurance Sales license
  • Health Insurance Sales license
Work History
Wellpath - Food Services Assistant
Gardner, MA, 09/2019 - Current
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Inspected equipment such as refrigerators and warming lamps every shift to check compliance with safe operating levels.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Served all patients with ICARE values and made sure they are comfortable and satisfied.
Milestone Retirement Communities - Supervising Agent
The Dalles, OR, 01/2019 - 06/2019
  • Promoted within 3 months of being hired.
  • Ensured all agents complied with AIL objectives and rules.
  • Monitored and evaluated fellow agents' performance.
  • Maintained businesses' database by entering and verifying information.
  • Prepared reports and analyzed data to assist in determining Agency goals.
  • Promoted AIL products and services using upselling and other sales strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Exceeded corporate quotas for monthly policy sales.
  • Responded to customer calls immediately to swiftly resolve issues and answer questions.
  • Built relationships with clients through active listening and rapport building talents to provide excellent service.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Created sources for continuous client referrals within community and with businesses using rapport and assertiveness.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Skechers Usa Inc. - Server Trainer
Webster, NY, 11/2017 - 12/2018
  • Consistently provided professional, friendly and engaging service.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Resolved guest complaints quickly and efficiently.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Routinely removed trash and debris from restaurant.
  • Served beverages, breads and butter and replenished items as necessary.
  • Maintained high standards of cleanliness and sanitation.
  • Developed and maintained positive working relationships with others to reach business goals.
Domino's Pizza - Assistant Store Manager
City, STATE, 03/2012 - 09/2017
  • Promoted from Team Leader to Assistant Manager within 9 months.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Answered customer telephone calls promptly and in an appropriate manner.

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Resume Overview

School Attended

  • Calhoun Community College

Job Titles Held:

  • Food Services Assistant
  • Supervising Agent
  • Server Trainer
  • Assistant Store Manager


  • Associate of Arts

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