Organized General Mgr. with experience in Fast Food restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities over a million per year. Motivated [House Mgr. Adult and Youth Services] with engaging personality and flexible approach. Prepared to bring abilities developed over 15-years career to new results-driven team.
Skills
Order Accuracy and Delivery
Menu Recommendations
Special Requests and Substitutions
Team Player
Service-Oriented
Conflict and Complaint Resolution
Transactions and Cash Handling
Staff Training
Food Safety Standards
Verbal and Written Communication
Menu Memorization and Presentation
Cool Under Pressure
Team Leadership
Detail-Oriented
Multitasking and Prioritization
Work History
06/2018 to Current
Food Service Worker/Server Shift LeaderCore Mark – Decatur, IL,
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sanitized dining ware and kitchen equipment according to health code standards.
Learned other teammates' work tasks to train as backup.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Plated hot meals and salads in aesthetically pleasing arrangements.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Verified prepared food met standards for quality and quantity before serving to customers.
Increased kitchen efficiency Number% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Enhanced business productivity by training Number team members and Number servers on best practices and protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Inspected dishes and utensils for cleanliness.
Arranged food, utensils and condiments on trays to serve meals with necessary items.
+ Edit or add your own
Distributed meals to about NumberType clients every day.
09/2016 to 05/2018
Professional DriverHr Partners – Topeka, KS,
Picked up loads and secured properly to maintain safety and avoid damaging products.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Updated records with mileage, times and expenses.
Completed routes efficiently and according to compliance rules.
Operated 24 foot Box Truck while following all safety protocols and procedures.
Maintained accurate logs of all deliveries and trips.
Kept completely clean driving record with no reportable incidents.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Obtained customer signatures to complete and process paperwork.
Coordinated efficient routes to avoid delays and optimize schedules.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Answered, scheduled and responded to reservation calls at specific times and locations.
Generated consistent referrals and repeat business by providing friendly and fast service.
Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
Worked directly with customers to assess damage and incompleteness of orders.
Upheld high standards of professionalism and discretion when working with high-value clients.
12/2015 to 09/2016
Professional CDL Class a Truck DriverWerner Truck Company – City, STATE,
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
Dropped and hooked trailers and changed configuration of equipment.
Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Completed preventive maintenance and mechanical repairs on vehicles.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Maximized load safety by balancing, securing and weighing products.
Contacted customers to report delayed delivery times.
Invoiced, collected monies due and settled accounts with shippers each day.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained daily, legible DOT log book and submitted corresponding documents.
Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Verified contents of inventory loads against Bills of Lading.
Operated with safety and skill to avoid accidents and delays.
09/2002 to 09/2015
Professional ChauffeurCelebrity Limousine Svc – City, STATE,
Stored passenger luggage and personal items with care for safety and security.
Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Booked rides using [Name] mobile service.
Operated party vehicles, buses, and town cars.
Upheld high standards of cleanliness, sanitation and service.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Calculated rides costs, received money and returned change.
Completed individual and business documentation on-time and with minimal errors.
Answered, scheduled and responded to reservation calls at specific times and locations.
Managed teams of drivers, shift schedules, and reservation calendars.
Arrived on time to customer appointments.
Transported high-value clients with professionalism and discretion.
Planned routes based on knowledge of local areas, GPS information and customer preferences.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Adhered to tight schedule and met departure and arrival deadlines.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Helped passengers with luggage, collected fares and politely answered questions.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Escorted small children across roads and highways.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Education
Expected in 01/2016
: CDL Class A License MTC CDL Training School - Hazelwood, MO, GPA:
Expected in 06/2000
Bachelor of Arts: Human &Social Resources-Social Work/Business Mgt Sojourner-Douglass College - Baltimore, MD GPA:
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