Food Service Worker / Call Center Operator Resume Example
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FOOD SERVICE WORKER / CALL CENTER OPERATOR
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Work History
Sp Plus Corporation - Food Service Worker / Call Center OperatorFort Worth , TX01/2015 - 10/2020
- Delivering patient's trays to their room, taking patient's order over thephone attends all allergy and foodborne in service training, may work on tray line to distribute food.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
- Strategically plated hot meals and salads in aesthetically pleasing arrangements.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Assisted 50+ customers in average work day by answering questions, responding to inquiries and handling telephone requests.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted available products and services to customers during service, account management and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
- Educated customers on company systems, form completion, and access to services.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Consistently maintained 100 % customer service satisfaction ratings through quality control and office management.
Sp Plus Corporation - Certified Custom FramerFullerton , CA08/2012 - 08/2013
- Michael s 3904 Bissonett st Houston Tx 77005 Custom Framer #713-662-0913 Taking customer orders, making sure that the quality of what that will be getting with the orders, picking out custom frame and mats for artwork ,completing orders to satisfy the customer Accomplishments: Monetary transactions.
- Handled cash ,credit and automatic debit cards transactions with 100% accuracy.
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors.
- Reviewed work orders to accurately prepare inventories of materials, equipment and tools.
- Worked collaboratively with custom orders on over 90 projects.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Chick Fil A - CashierCity , STATE08/2010 - 08/2011
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service ,kept ice bins filled ,cleaned drink stations and ready for service.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Assisted customers with special services, account updates and promotional options.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Answered questions about store policies and concerns to support positive customer experiences.
- Performed cash, card and check transactions to complete customer purchases.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Processed exchanges and returns by processing them in company database.
- Assisted customers by answering questions and fulfilling requests.
- Approached every question or concern with calm and level-headed approach to successfully address any need.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Educated customers on promotions to enhance sales.
Burger King - CashierCity , STATE09/2009 - 10/2009
- Accepted payment from customers and made changes as necessary , filled beverage and ice bins, cleaned and organized eating areas, Greeted customers in the restaurant or drive thru, took and rang up orders, handled payment and thanked customers.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Quickly and accurately counted drawers at start and end of each shift.
- Prepared beverages and filled food orders for customers.
Skills
- Scheduling Meetings
- Microsoft Excel
- Answering Phones
- Word Processing
- Management
- Professional Manner
- Social media knowledge
- Scheduling and calendar management
- Scheduling
- Travel planning
- Documentation and control
- Recordkeeping
- Office management
- Customer and client relations
Education
06/2011South Houston High SchoolCity, StateHigh school diploma
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Resume Overview
School Attended
- South Houston High School
Job Titles Held:
- Food Service Worker / Call Center Operator
- Certified Custom Framer
- Cashier
Degrees
- High school diploma
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