food service worker resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced Server with solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Offering extensive knowledge, superior work ethic and more than 25 years of related experience.
Skills
Daily specials memorization
Dining area cleanliness
Guest relations management
Food and beverage pairings
Menu presentation
Cash handling expert
High-volume dining
Order accuracy
Food tray carrying
Tableside service
Work History
Food Service Worker, 02/2020 - Current St. Mary's Health Care System Inc. – Lavonia, GA,
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Sanitized dining ware and kitchen equipment according to health code standards.
Cleaned and sanitized work areas throughout hours of operation and at close of business.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Restaurant Server, 12/2019 - 02/2020 Ipic Entertainment – Pasadena, TX,
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Checked identification to enforce age requirement for alcoholic beverages.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Monitored guests for intoxication and immediately reported concerns to management.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Upsold specialty items to increase overall sales and exceed targets.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Decreased customer wait times by efficiently carrying 4 or more plates at one time without spilling or dropping food.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Managed food resources, memorized orders and wrote patron's food orders on slips in seat restaurant.
Server, 12/2017 - 05/2019 On The Border – Midwest City, OK,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Server/Manager, 06/1991 - 05/2016 Waffle House – City, STATE,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Conducted monthly inventories of raw materials and components on work floor.
Hired, trained and mentored staff to maximize effectiveness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Created and implemented aggressive action plan to address pressing cost control needs.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Recorded inventory sales into organization's weekly income report.
Cross-trained existing employees in order to maximize team performance.
Established and maintained positive work environment to enhance retention and productivity.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reconciled daily sales transactions to balance and log day-to-day revenue
Maximized performance by monitoring daily activities and mentoring team of associates.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Education
High School Diploma: , Expected in 05/1990 - Leeds High School - Leeds, AL GPA: Status -
Coursework in English, Business,History, Computers
Majored in
: Business, Expected in - Shelton State Community College - Tuscaloosa, AL GPA: Status -
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