Reliable Food Service Worker Lead providing friendly, individualized service in store-front parlors and shops. Coordinated front of house lead with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Skills
Conflict Negotiation
Working with Diverse People
Rotation Procedures
Food Portioning and Packaging
Productivity and Efficiency
Temperature Monitoring
Cash Register Operation
Customer Service
POS Systems
Credits and Refunds
Adaptability and Dependability
Data Entry
Customer Inquiries
Work History
05/2019 to Current
Food Service WorkerArrow Child And Family Ministries – Spring, TX,
Maintained clean, trash-free workspaces to maximize productivity and keeping onstage show ready at all times.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cooked batches of food according to standard recipes.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Observed customer purchases in line and differentiated between standard portions.
Trained new team members by relaying information on company procedures and safety requirements.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Coached team members in techniques necessary to complete job tasks.
Tracked receipts, employee hours and inventory movements.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Worked in fast-paced environment with sense of urgency to serve guests quickly.
Understood cooking techniques and fundamentals to maximize safe food handling.
Prepared food items such as meats, poultry and fish for frying purposes.
Kept kitchen up to code for health and safety inspections.
08/2020 to 07/2021
Team MemberGpm Investments – Lake Orion, MI,
Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Resolved issues quickly to maintain productivity goals.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
08/2018 to 05/2019
ServerChurchill Downs Inc. – Miami Gardens, FL,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Increased sales significantly by upselling higher-end products to customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Answered customer questions about hours, seating and menu information.
09/2016 to 10/2016
Crew MemberShake Shack – Central Valley, NY,
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Issued tickets to customers and collected payment and fees for desired services.
Kept cages, kennels, play yards and grooming areas neat and clean.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Education
Expected in to to
No Degree: Criminal Justice Santa Ana College - Santa Ana, CA GPA:
Expected in 05/2018 to to
High School Diploma: Foothill High School - Tustin, CA GPA:
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