Residential Assistant recognized for mentoring, tutoring and advising groups of over 25 residents. Excellent event planning and coordination skills with the ability to plan, implement and conduct activities and programs to build the student community and help meet residents' developmental, social and academic needs. Exceptionally talented at identifying and resolving conflicts between residents before escalation.
Skills
Quality control
Food assembly
Safe food handling
Patient relations
POS system operation
Safety Inspections
Customer Service
Inventory Management
Communications
Administrative support
Education and Training
Passaic County Community CollegePaterson, NJExpected in 06/2010 – –GED: - GPA:
Experience
St. Mary's Health Care System Inc. - Food Service Worker Greensboro, GA, 01/2019 - Current
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
Balanced schedules to provide optimal rest, play and educational periods.
Secured indoor and outdoor premises to protect children under care.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Improved group and individual behavior with positive management strategies.
Recorded information about behavior, food served and medications administered.
Cared for up to 200 children ranging in age from 7 to 13.
Enforced rules to teach manners and maintain safe environment.
Led children in tidying up, handwashing and [Task] to teach responsibility.
Kept children safe and secure at all times.
Maintained organized and clean classroom and work areas.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Schlotzsky's Deli - Crew Member Everman, TX, 02/2019 - 09/2019
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Upheld food safety standards at all times.
Kept work areas, utensils and pans cleaned and sanitized.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and did room checks and checked on daily chores.
Led meetings every [Timeframe] to receive resident concerns and educate on changes to policies and procedures.
Helped residents living with homeless and emotional conditions with personal needs.
Interfaced with residents to address and resolve complaints or grievances.
Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
Developed and deepened relationships with residents and fellow staff.
Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Attended departmental meetings, providing feedback to enhance future performance.
Collaborated with others to discuss new homeless prevention opportunities.
Delivered Residents to customer locations.
Improved customer satisfaction by finding creative solutions to problems.
Answered 20 calls per hour to answer customer,sponsors, volunteers, and guest questions.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Verified and updated account information in company computer system.
Compiled statistical information for special reports.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Obtained scanned records and uploaded into company databases.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Identified and corrected data entry errors to prevent duplication across systems.
Proofread documents, editing materials to correct grammar and spelling mistakes.
Adhered to strict data confidentiality policies to prevent information leakage.
Identified system and account issues to quickly and accurately resolve.
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