Office receptionist committed to approaching administrative tasks with tenacity and attention to details. Excellent customer service including clerical support and public interactions. Excels in the management of offices. I am excellent in scheduling appointments, follow up with other's obligations, data-entry and database administration. I am organized and dedicated. I have experience in Quick books. I offer keen attention to details and strong decision making skills to manage multiple, concurrent tasks in a timely manner. I am self-motivated with excellent work ethics and with the ability to work well independently or in team environments.
Skills
File management
Professional demeanor
Cash handling
Problem-solving skills
Organization skills
Multitasking strengths
Time management
Attention to detail
Administrative duties
Clerical
Curriculum planning
Windows operating systems
Quickbooks
Inbound and outbound calling
Customer relations
Microsoft Office expertise
Conflict mediation
Adaptive team player
Education and Training
Miami Dade College Kendall Campus11011 Sw 104th St, Miami, FL, Expected in 05/2020 – –Associate of Arts:Business Administration - GPA:
Felix Varela Senior High School15255 Sw 96 St Miami FL, 33196, Expected in 06/2015 – –High School Diploma: - GPA:
Experience
St. Tammany Parish Hospital - Food Service Worker Covington, LA, 11/2016 - 06/2017
Monitored cash intake and deposits, ensuring 100% accuracy.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Addressed diner complaints with kitchen sta and served replacement menu items promptly.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Described menu items, special.
Erings and appropriately identified wine pairings.
Checked identification to enforce age requirement for alcoholic beverages.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Ensured customer satisfaction by responding quickly to orders and entertainment requests.
Managed food resources, memorized orders and wrote patron's food orders on slips in 40-seat restaurant.
Professionally and e iciently resolved issues and enhanced customer satisfaction ratings.
Maintained clean dining room, lobby and service areas at all times.
Emptied and maintained trashcans and outdoor dumpster area.
Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
Promoted items on beverage lists and restaurant specials.
Listened to, understood and clarified guest concerns and issues.
Bussed, cleared, cleaned and set tables in quiet and e icient manner.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Delivered quality service by providing a warm and welcoming environment.
Provided clerical support to company employees, including copying, faxing and file management.
Collected deposits, fees and payments.
Answered the phone by the second ring and greeted callers enthusiastically.
Answered telephone inquiries from clients, vendors and the public.
Greeted 2-3 daily visitors and customers upon arrival.
Created and edited documents such as correspondence, forms, reports and calendars.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Input all documents into the records management system.
Greeted clients and visitors in a friendly, courteous manner.
Maintained a clean, orderly and welcoming reception area.
Performed general administrative duties, including copying, faxing and filing.
Typed and compiled documents, answered phones and completed paperwork for the.
Ice.
Miami Dade County Public Schools - Secretary Office Manager City, STATE, 09/2019 - Current
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Liaised directly with customers to meet needs and maintain satisfaction.
Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
Managed financial documentations such as expense reports and invoices.
Cultivated community relations and worked with teams to ensure program optimization.
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