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food service specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and enthusiast in Customer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the F&B Industry.

Hardworking and passionate job seeker with strong organizational skills eager to secure mid level management position. Ready to help team achieve company goals.

Reliable employee seeking a management position in the food & beverage industry. Offering excellent communication and good judgment skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • P>Verbal and written communication
  • P>Order accuracy
  • P>High-volume dining
  • P>Proficient hearing
  • P>[Equipment] knowledgeable
  • P>Food preservation and storage methods
  • Inspection Skills
  • Maintaining Equipment
  • Storage Procedures
  • Safe Food Handling
  • Cooking Meals
  • Nutrition Basics
  • Food Assembly
  • Cleaning and Sanitizing
  • Safe Food Serving
  • Quality Control
  • Temperature Standards
  • Customer Service
  • Strong Work Ethic
  • Quick Learner
  • Friendly and Outgoing
  • Covid-19 Safety Protocols
  • Food Preparation
  • Positive Attitude
  • Problem-Solving
  • Working with Diverse People
  • Attention to Detail
  • Team Oriented
Experience
Food Service Specialist, 10/2016 - 08/2021
Taher, Inc. Winterset, IA,
  • Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Learned other teammates' work tasks to train as backup.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Kept customer and food preparation areas clean and well-organized.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Kept foods at safe temperatures in storage, during cooking and prior to serving.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Performed variety of duties related to food service.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained order and cleanliness of work areas to conform with health codes.
Customer Service Assistant, 12/2014 - 09/2016
D.R. Horton, Inc. Daphne, AL,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Conducted client and market surveys to identify areas of improvement.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
Customer Service Specialist, 07/2008 - 11/2011
Massey Services, Inc. Oviedo, FL,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Executed on-time and under budget project management to resolve complex issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
Education and Training
Bachiller: , Expected in
-
Liceo De Nicoya - Nicoya,
GPA:
Status -
Na: Hotel, Motel, And Restaurant Management, Expected in
-
Ulacit - San Jose,CR,
GPA:
Status -

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Resume Overview

School Attended

  • Liceo De Nicoya
  • Ulacit

Job Titles Held:

  • Food Service Specialist
  • Customer Service Assistant
  • Customer Service Specialist

Degrees

  • Bachiller
  • Na

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