food service specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking and enthusiast in Customer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the F&B Industry.

Hardworking and passionate job seeker with strong organizational skills eager to secure mid level management position. Ready to help team achieve company goals.

Reliable employee seeking a management position in the food & beverage industry. Offering excellent communication and good judgment skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • P>Verbal and written communication
  • P>Order accuracy
  • P>High-volume dining
  • P>Proficient hearing
  • P>[Equipment] knowledgeable
  • P>Food preservation and storage methods
  • Inspection Skills
  • Maintaining Equipment
  • Storage Procedures
  • Safe Food Handling
  • Cooking Meals
  • Nutrition Basics
  • Food Assembly
  • Cleaning and Sanitizing
  • Safe Food Serving
  • Quality Control
  • Temperature Standards
  • Customer Service
  • Strong Work Ethic
  • Quick Learner
  • Friendly and Outgoing
  • Covid-19 Safety Protocols
  • Food Preparation
  • Positive Attitude
  • Problem-Solving
  • Working with Diverse People
  • Attention to Detail
  • Team Oriented
Food Service Specialist, 10/2016 - 08/2021
Taher, Inc. Winterset, IA,
  • Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Learned other teammates' work tasks to train as backup.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Kept customer and food preparation areas clean and well-organized.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Followed recipes and customer requests to prepare meals.
  • Kept foods at safe temperatures in storage, during cooking and prior to serving.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Performed variety of duties related to food service.
  • Acquired new skills to support team and further accommodate customer needs.
  • Maintained order and cleanliness of work areas to conform with health codes.
Customer Service Assistant, 12/2014 - 09/2016
D.R. Horton, Inc. Daphne, AL,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Conducted client and market surveys to identify areas of improvement.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
Customer Service Specialist, 07/2008 - 11/2011
Massey Services, Inc. Oviedo, FL,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Executed on-time and under budget project management to resolve complex issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
Education and Training
Bachiller: , Expected in
Liceo De Nicoya - Nicoya,
Status -
Na: Hotel, Motel, And Restaurant Management, Expected in
Ulacit - San Jose,CR,
Status -

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Resume Overview

School Attended

  • Liceo De Nicoya
  • Ulacit

Job Titles Held:

  • Food Service Specialist
  • Customer Service Assistant
  • Customer Service Specialist


  • Bachiller
  • Na

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