Talented manager with 8 years of experience in guest service work. Consistently handled high-volume work over long shifts without losing focus or accuracy. Multitasker with history of efficiently supporting team and customer needs.
Skills
Cannabis knowledge, sales, guest satisfaction, cleanliness and organization
Quality control
Storage procedures
Inspection skills
Cleaning and sanitizing
Maintaining equipment
Schedule management
Menu item familiarity
Hospital standards
Patient relations
Team management
Administrative support
Customer service
Relationship development
Communications
Inventory management
Team building
Problem resolution
Business operations
Experience
Food Service Specialist, 01/2020 to Current Gana-A'yoo, Limited – Green Bay, WI,
Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
Prepared nutritious meals according to standard guidelines.
Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
Kept foods at safe temperatures in storage, during cooking and prior to serving.
Followed established recipes to prepare foods using techniques such as frying, simmering and steaming.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Verified orders and bagged items for easy transport.
Completed opening, closing and shift change tasks to promote store efficiency.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Served drinks and prepared specialty beverages.
Resolved customer concerns and relayed relevant information to supervisor.
Kept work areas, utensils and pans cleaned and sanitized.
Prepared large batches of [Type] food according to standard recipes.
Washed, peeled, cut and measured recipe ingredients.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Received food orders from patients and families, and explained offerings.
Social Media Manager, 06/2019 to 04/2020 Xos Trucks – Detroit, MI,
Improved short- and long-term digital marketing strategies.
Cold called business representatives, attended networking events and prospected leads.
Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
Supported [Client name] sales process by engaging appropriately, timely and knowledgeably when responding to online audience inquires and posted comments.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
Monitored client accounts for questions and feedback to provide exceptional experience for customers.
Managed client accounts, including addressing inquiries and applying feedback to meet customer needs.
Utilized platforms such as [Type] and [Type] platforms on regular basis.
Created schema markups for website elements.
Created paid ads for clients to run on [Type] and [Type] platforms, achieving [Number]% ROI.
Key Hourly(manager) , 01/2012 to 08/2018 Dave And Busters – City, STATE,
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Improved operations by working with team members and customers to find workable solutions.
Learned [Task] and [Task] to support office needs.
Collaborated in development of [Type] procedures.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Delivered [Product or Service] to customer locations.
Achieved cost-savings by developing functional solutions to [Type] problems.
Handled all delegated tasks, including [Task] and [Task].
Completed [Type] project resulting in [Result].
Maintained updated [Type] knowledge through [Task] and [Task].
Utilized [Type of Software] to compile data gathered from various sources.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Answered [Number] calls per [Timeframe] to answer customer questions.
Collaborated with others to discuss new [Type] opportunities.
Improved customer satisfaction by finding creative solutions to problems.
Education and Training
High School Diploma: , Expected in 05/2011 Bishop McGuiness High School - Oklahoma City, OK GPA:
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