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food service operations regional specialist resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Enthusiastic Food Operations Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operations and training in the Food Service industry. Motivated to learn, grow and excel in the Food Service Industry.

Skills
  • Foodservice staff management
  • Food service efficiency
  • Food Services Solutions Proficiency
  • Food service skills
  • Fast food customer service
  • Food inventories
  • Food safety standards
  • Customer focused-service
  • Inspection skills
  • Safe food serving
  • Nutrition basics
  • Quality control
  • Schedule management
  • Hospital standards
Experience
02/2017 to Current
Food Service Operations Regional Specialist Pizza Hut Hewitt, TX,
  • Communicate, coach, train, to the highest levels of food service and operations execution for all team members.
  • Teach and implement all product procedures according to written procedures and good food handling practices.
  • Collaborate with the training team to create and deliver training solutions that translate current and future business practices.
  • Create and maintain training documentation, inculding standard opperating procedures, job instructional breakdowns, training documents and other operations documentation as required.
  • Host district training sessions for new product rollouts and perform follow up sessions at locations to ensure compliance.
  • Conduct meetings (as deemed necessary) with GM's and deli managers to ensure consistent and clear communication as well as on going foodservice and retail operations education.
  • Oversee and be accountable for both food safety and sanitation of kitchens.
  • Provide daily feedback to team members, District managers, Directors and VP to promote growth and meet our business needs.
  • Conduct monthly foodservice/Beverage compliance checklist with District Managers.
  • Work directly with VP foodservice and marketing on the development of strategic plans, maps, and store/ foodservice growth targets for execution.
  • Ensure food and beverage sales and profit margins are maximized by monitoring kitchen conditons, in stock efficiency, pricing, promotions, food quality, food costs, sanitation standards, and customer service is met.
01/2013 to 02/2017
Resturant General Manager Cdki Holdings Holland, MI,
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Set schedules for Twenty staff by planning and designating shifts and hours
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank Daily
  • Set and enforced performance and service keep consistent, high-quality environment devoted to customer satisfaction
  • Recruited top-notch employees for Crew and Management positions
  • Coordinated and organized all restaurant inventory
  • Maximized quality assurance by completing frequent checks of line
  • Motivated staff to perform at peak efficiency and quality
  • Oversaw food preparation and monitored safety protocols
03/2009 to 02/2013
Server Texas Road House City, STATE,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Monitored guests for intoxication and immediately reported concerns to management
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Education and Training
Expected in to to
Associate of Applied Science: Business Managment
Lorain County Community College - Elyria, OH
GPA:
Expected in to to
High School Diploma:
Elyria High School - Elyria, OH
GPA:
Accomplishments
  • Achieved the lowest Food and Paper percent in 2015 of 29.49
  • Achieved highest Net Sales Growth with Star Partner in 2015 of 18.03%
  • Achieved the largest controllable profit in 2015 of 41.99 with Star Partner
  • 2016 Beat sales budget by highest dollar For Star Partner
Certifications
  • ServSafe Certified Level Two

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Resume Overview

School Attended

  • Lorain County Community College
  • Elyria High School

Job Titles Held:

  • Food Service Operations Regional Specialist
  • Resturant General Manager
  • Server

Degrees

  • Associate of Applied Science
  • High School Diploma

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