Food Service Attendant Resume Example
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FOOD SERVICE ATTENDANT
Professional Summary
Experienced Medical Assistant Technician with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant Technician with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Skills
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Work History
Food Service Attendant | 08/2019 to Current
Boyd Gaming, Inc. - Vinton , LA
Boyd Gaming, Inc. - Vinton , LA
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Answered guests' questions about menu items and helped make selections.
- Provided high level of assistance to customers during special events and functions, including fundraisers and private parties.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishesto control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Assisted customers with carry-out service.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room inventory and replenished as necessary.
- Assisted cashiers with processing customer payments and documenting orders.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Medical Assistant Extern | 08/2020 to 09/2020
Otg - Minneapolis , MN
Otg - Minneapolis , MN
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Scheduled and accompanied clients to medical appointments.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Attended required training, education and meetings.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted machine safety checks according to facility policy.
- Balanced, calibrated and recorded appropriate hemodynamic data.
- Offered age-appropriate patient care before, during and after exams.
- Obtained accurate medical histories from patients, highlighting critical information.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected histories, vitals and current complaints via patient interviews.
- Assisted physicians in follow-through of care.
- Report significant information and changes in patient condition to nurse supervisor.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
- Followed all appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained detailed records of test results by entering data and patient information into computer.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Cashier Team Lead | 09/2016 to 07/2019
Wingstop Inc. - Dallas , TX
Wingstop Inc. - Dallas , TX
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reviewed and resolved differences between accounting information and cash drawer.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Analyzed purchases for signs of fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Built effective training and coaching strategies to optimize team performance.
- Developed standard operating procedures.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Received and processed customer payments.
- Increased customer loyalty and retention.
- Educated customers on promotions to enhance sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Displayed new stock and rotated existing products.
Shift Leader | 08/2015 to 07/2017
Chick Fil A - City , STATE
Chick Fil A - City , STATE
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Brookshire International Academy - City | High School Diploma Medical Assistant Technician , 02/2020
Florida Career College - City | Medical Assistant Certificate Phlebotomy / Medical Assistant , 09/2020
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Resume Overview
School Attended
- Brookshire International Academy
- Florida Career College
Job Titles Held:
- Food Service Attendant
- Medical Assistant Extern
- Cashier Team Lead
- Shift Leader
Degrees
- Brookshire International Academy - City | High School Diploma
Florida Career College - City | Medical Assistant Certificate
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