Food Service Assistant resume example with 6 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Reliable and dedicated Service Associate bringing expertise in team-management, customer service, and leadership. Ready to apply 3+ years of experience and strong communication, problem solving, and staff/self-management abilities to dynamic new role at a company with opportunities for growth. Responsible and mature, thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals.
Skills
Customer relations
Fast Learner
Leadership
Sales techniques
Cash handling
Time, staff, and stock management
POS systems operations
Relationship building and management
Oral and written communication
Food sales and promotion expertise
Order accuracy and to-go order preparation
Problem resolution
Invoicing and shipping documentation
Bank deposit procedures
Work History
Food Service Assistant, 07/2019 - Current Houston Methodist – Nassau Bay, TX,
Promoted customer loyalty by efficiently handling food and service complaints.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Performed shift change tasks each day to keep store efficient and neat.
Cleaned shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Checked completed orders for accuracy.
Maintained clean, sanitized and well-organized food preparation zones.
Practiced safe work habits and encouraged colleagues to do the same.
Processed payment and counted change to complete transactions.
Displayed proper food handling and equipment technique when assisting in kitchen.
Assisted guests with menu choices, recommending pairings in alignment with preferences.
Communicated with members to address questions and/or concerns.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
Managed and delegated to crew of 7-10 employees at a time.
Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
Assisted Store Manager in meeting standards for customer service and quality.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Coached team on effective upselling and cross-selling methods, resulting in increase of sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Reconciled daily sales transactions to balance and log day-to-day finances with Radiant.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Trained and managed associates in customer service and sales techniques.
Server/Hostess, 08/2017 - 02/2018 Yu-mi Sushi – City, STATE,
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Checked identification to enforce age requirement for alcoholic beverages.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Logistics Team Member, 11/2017 - 01/2018 Target – City, STATE,
Picked up incoming stock and delivered materials to designated locations.
Supervised material flow, storage and global order fulfillment.
Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Assist guests when on the sales floor.
Education
High School Diploma: , Expected in 2016 - Hallow Hills Academy of The Arts - West Palm Beach, FL GPA:
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