Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dependable Team Leader with strong background in foodservice and related positions. Work effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Demonstrated excellence in customer service and multi tasking.
Skilled Food Service Assistant background in food service settings. Well-organized and hardworking with passion for customer satisfaction. Talented multitasker and calm when handling many orders during busy hours.
Skills
Leadership
Detail-oriented
Teamwork
Team building
Organization and Time management
Customer service
Employee performance evaluations
Recruiting and Developing
Staff Supervision
Waste reduction
Training and mentoring
Cash handling oversight
Safe food handling
Work History
Food Service Assistant, 10/2018 - Current Houston Methodist – San Antonio, TX,
Maintained clean, sanitized and well-organized food preparation zones.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Prepared and expedited food orders to support team members.
Performed shift change tasks each day to keep store efficient and neat.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Operated as full-service food provider in food court establishment by taking orders, preparing meals and collecting payments.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assistant Manager, 04/2007 - 10/2009 Michael Kors – Commerce, CA,
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Supervised all areas of restaurant to keep it clean and well-maintained.
Trained and developed 4 internal candidates for management and shift leader position.
Motivated and inspired 21 employees to achieve high performance at peak efficiency and quality.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Maintained high standards of food quality by overseeing preparation and monitoring food safety.
Pitched in to help expedite, take orders, food preparation during exceptionally busy times such as lunch and dinner hour.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Made changes of schedule/future shifts to avoid overtime
Entered daily destroyed products/ ingredients and immediately communicated concerns to PIC and team.
Performed Full Store Audit Daily (verify stand bank, count deposit, complete change request, enter deposit into system and complete banking activities
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Determined operational weak points and implemented corrective actions to resolve VOG and SOS concerns and facilitate to meet targets and goals..
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Partnered with Restaurant Manager in using management information tools to analyze financial, quality, service, health inspections, HACCP in identifying trends or action plans for improvement, focusing efforts on increasing restaurant sales by executing Service Profit Chain and understanding its impact on overall business
Developed and implemented performance improvement programs, resulting in 12% increase in efficiency
Directed and led employees, supervising activities to drive productivity and efficiency
Organized schedules, workflows and shift coverage to meet expected business demands
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Team Leader, 01/2007 - 01/2007 Brother Industries – Lake Forest, CA,
Trained 12 new employees and delegated daily tasks and responsibilities.
Trained and mentored 12 new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Completed store opening and closing procedures, including setting up registers and checking products.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Helped store management meet standards of service and quality in daily operations.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Tracked daily production, inventory usage and any notable incidents on behalf of Assistant Manager to support operational planning and strategic decision making.
Certified Swing Manager, 02/2004 - 02/2005 Fedex – Gardena, CA,
Managed 8 employee performance to give guests accurate, efficient and personable service each and every time.
Trained crew members on how to perform tasks correctly.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Motivated 8 staff to perform at peak efficiency and quality.
Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Reconciled register sales and receipts and determined if register tape matched total sales in system.
Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
Education
High School Diploma: , Expected in 06/1997 - Leilehua High School - Wahiawa, HI GPA:
Certifications
Assistant Manager Training, Jack in the Box [2008-2010]
Serve safe - 2008-2015
Team leader Training, Jack in the Box - 2007
Certified Swing manager, McDonald's 1999-2004
Accomplishments
Supervised team of 15 staff members.
Maintained as the top three highly rated store with the VOG in our region
Created a daily tracking board for our daily SOS which resulted in meeting our daily goals at 30%.
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