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In the interest of exploring employment opportunities within your organization, I have enclosed a copy of my resume, briefly describing my qualifications and credentials.
As my resume indicates, I have a solid background in quality management, manufacturing, supervision and customer service. I enjoy interacting with people, utilizing my abilities in a hands-on approach toward initiating and administrating quality systems. I am a resolute advocate in training individuals within the organization and I have devised and implemented a number of training seminars in my career, with outstanding results.
I am also a practical type of manager that develops his team in a way that will enhance their abilities by introducing them to some of the concepts that I have used in past projects (such as statistical engineering principles, design of experiments, visual workplace models, etc.)
I also believe that improving my skills is vital to my career development. I have recently completed comprehensive training programs in the following areas:
- TPM - Total Productive Management
- ISO 9001:2015 Implementation Training
I have found this training to be extremely valuable and look forward to further enhancing my expertise with additional education.
My experience also includes extensive experience in implementing and maintaining ISO / TS Quality Systems. I have implemented a number of quality management systems based upon the ISO Standards. In a number of instances, I have had experience working with start-up companies that had virtually no quality system. I am pleased to convey that, with the systems that I created, they have all attained ISO 9001 certification in a matter of months and with my assistance, have maintained these systems for years.
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- Establish and champion the Continuous Improvement Team. A cross-functional, multi-disciplined team that investigates and develops resolution for internal issues, as well as customer complaints.
- Develop and implement instructional training to clarify quality procedures, policies and requirements, relating to both product quality and food safety.
- Utilize statistical engineering tools to develop breakthrough quality improvements. Resulting in approximately a 15-20% reduction in our overall year-to-year site PPM defect ratio.
- Consistent year-to-year improvements in all quality measures over the past nine (9) years
- Coordinate the resolution of customer complaints utilizing formal root cause analysis (relying heavily on statistical and six sigma techniques).
- Direct a Quality Team of Quality Technicians as well as Quality Engineering
- Liaised between customers, sales, engineering and manufacturing to resolve customer complaints.
- Monitored product standards and quality-control programs.
- Tested products or subassemblies for functionality or quality.
- Revamped the existing ISO 9000 system to conform with the TS 16949 Standard, resulting in TS 16949 certification.
- Directed a team of seven (7) Quality Technicians and one (1) Quality Engineer.
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
- Championed quality initiatives.
- Managed documentation of and training on production procedures and work instructions.
- Recommended and executed quality improvements for production and product quality.
- Created and updated corporate work instructions and reports on a regular basis.
- Completed and maintained accurate and organized records, documents and reports.
- Maintained up-to-date knowledge and information about technology and plant management best practices.
- Recommended and executed quality improvements for production and product quality.
- Managed product quality to guarantee compliance with quality policies, procedures and systems.
- Escalated safety and quality issues and initiated remedial actions promptly.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Responsible for all aspects of quality control allowing the site to maintain its status as a Tier 1 supplier to Chrysler, Mercedes Benz, BMW, Ford and General Motors.
- Used basic statistical analysis and other quality principles and tools.
- Supported engineering designs through analysis and simulation.
- Collaborated with clients, architects, engineers, contractors and sub-consultants.
- Conducted engineering and detailed experimental tests to collect design data and assist in research work.
- Developed written documents and reports related to programs and operations.
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Resume Overview
School Attended
Job Titles Held:
- Food Safety And Quality Assurance Manager
- Quality Manager
- Corporate ISO / Quality Improvement Coordinator
- Quality Assurance Manager
- Quality Engineer
Degrees
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