Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

In the interest of exploring employment opportunities within your organization, I have enclosed a copy of my resume, briefly describing my qualifications and credentials.

As my resume indicates, I have a solid background in quality management, manufacturing, supervision and customer service.  I enjoy interacting with people, utilizing my abilities in a hands-on approach toward initiating and administrating quality systems.  I am a resolute advocate in training individuals within the organization and I have devised and implemented a number of training seminars in my career, with outstanding results.

I am also a practical type of manager that develops his team in a way that will enhance their abilities by introducing them to some of the concepts that I have used in past projects (such as statistical engineering principles, design of experiments, visual workplace models, etc.)

I also believe that improving my skills is vital to my career development.  I have recently completed comprehensive training programs in the following areas:

  • TPM - Total Productive Management
  • ISO 9001:2015 Implementation Training

I have found this training to be extremely valuable and look forward to further enhancing my expertise with additional education.

My experience also includes extensive experience in implementing and maintaining ISO / TS Quality Systems.  I have implemented a number of quality management systems based upon the ISO Standards.  In a number of instances, I have had experience working with start-up companies that had virtually no quality system.  I am pleased to convey that, with the systems that I created, they have all attained ISO 9001 certification in a matter of months and with my assistance, have maintained these systems for years.

  • Project management
  • Superb time management skills
  • Risk management
  • Lean Manufacturing
  • Management Experience
  • 5S Methodology
  • In-depth OSHA knowledge
  • Clean Working Environment
  • Work Procedures
  • Process Flow
  • Continuous Improvement Projects
  • Quality Procedure Expertise
  • Cross-Functional Operations
  • Responsible for ISO Systems Management
Work History
03/2008 to Current
Food Safety And Quality Assurance Manager Levy Restaurants, Inc. Saint Louis, MO,
  • Establish and champion the Continuous Improvement Team.  A cross-functional, multi-disciplined team that investigates and develops resolution for internal issues, as well as customer complaints.
  • Develop and implement instructional training to clarify quality procedures, policies and requirements, relating to both product quality and food safety.
  • Utilize statistical engineering tools to develop breakthrough quality improvements.  Resulting in approximately a 15-20% reduction in our overall year-to-year site PPM defect ratio.
  • Consistent year-to-year improvements in all quality measures over the past nine (9) years
  • Coordinate the resolution of customer complaints utilizing formal root cause analysis (relying heavily on statistical and six sigma techniques).
  • Direct a Quality Team of Quality Technicians as well as Quality Engineering
2006 to 03/2008
Quality Manager Magna International Inc. Shepherdsville, KY,
  • Liaised between customers, sales, engineering and manufacturing to resolve customer complaints.
  • Monitored product standards and quality-control programs.
  • Tested products or subassemblies for functionality or quality.
  • Revamped the existing ISO 9000 system to conform with the TS 16949 Standard, resulting in TS 16949 certification.
  • Directed a team of seven (7) Quality Technicians and one (1) Quality Engineer.
02/2005 to 2006
Corporate ISO / Quality Improvement Coordinator Agilent Technologies, Inc. Newport, DE,
  • Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
  • Championed quality initiatives.
  • Managed documentation of and training on production procedures and work instructions.
  • Recommended and executed quality improvements for production and product quality.
  • Created and updated corporate work instructions and reports on a regular basis.
  • Completed and maintained accurate and organized records, documents and reports.
  • Maintained up-to-date knowledge and information about technology and plant management best practices.
11/2004 to 02/2005
Quality Assurance Manager Northrop Grumman Sierra Vista, AZ,
  • Recommended and executed quality improvements for production and product quality.
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
  • Escalated safety and quality issues and initiated remedial actions promptly.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
07/2002 to 10/2004
Quality Engineer ITW Engineered Components City, ,
  • Responsible for all aspects of quality control allowing the site to maintain its status as a Tier 1 supplier to Chrysler, Mercedes Benz, BMW, Ford and General Motors.
  • Used basic statistical analysis and other quality principles and tools.
  • Supported engineering designs through analysis and simulation.
  • Collaborated with clients, architects, engineers, contractors and sub-consultants.
  • Conducted engineering and detailed experimental tests to collect design data and assist in research work.
  • Developed written documents and reports related to programs and operations.

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Resume Overview

School Attended

    Job Titles Held:

    • Food Safety And Quality Assurance Manager
    • Quality Manager
    • Corporate ISO / Quality Improvement Coordinator
    • Quality Assurance Manager
    • Quality Engineer


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