Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Assistant Manager with comprehensive knowledge in all types of industries including leading strategic growth effort as well as enhancing overall performance, achieving development goals, in a challenging situation and building strong business foundations as well as true passion for evolving in all the activities currently looking to transition.
Skills
Bilingual
Scheduling
Cleanliness
Safe food handling
Kitchen staff coordination
Budgeting
Conflict resolution
Verbal and written communication
Food preparation and safety
Inventory management
First aid knowledge
Knife handling skills
Operations Management
Customer service
Word processing
Data entry
Accurate and detailed
Accounting
55 WPM Typing speed
Administrative support
Schedule management
Accounts payable / accounts receivable
Insurance eligibility
Mail handling
Recipes and menu planning
Work History
10/2019 to Current
Food Safety and Inspection Services Benchmark Hospitality – Scottsdale, AZ,
Maintained excellent attendance record, consistently arriving to work on time to slaughter line.
Inspected Carcasses for fecal, milk and ingesta on zero tolerance on high and low rails.
Isolated carcasses with Milk, Fecal and Ingesta conditions to prevent spread of contamination thru other carcasses on trimming areas inspect trimming of unwanted materials off carcasses to keep zero tolerance protocol.
Adhered to HACCP protocols to evaluate risk level of food-related items and record results.
Observed destruction and disposal of condemned items to maintain control and prevent contamination of food chain.
Informed management of concerns with production operations, including missing labels, oil dripping on slaughter table and sanitation.
Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
Sanitized surfaces to maintain cleanliness of food service area.
Maintained safety practices and quality controls at all times.
03/2013 to 08/2019
Kitchen ManagerJJ Restaurant And Event Center – City, STATE,
Spearheaded regular maintenance and repair operations to keep building and equipment in sanitation condition.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Motivated staff to perform at sanitation efficiency and quality.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Hired and managed all kitchen staff.
Maximized quality assurance by completing frequent checks of kitchen line and sanitation checks.
Checked and tested foods to verify quality and temperature.
Some knife handle skills
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Monitored food preparation, production and plating for quality control and sanitation.
Oversaw grill, stove and oven and sanitize all equipment in proper manner after every shift.
08/2016 to 08/2019
Customer Service Inbound Call CenterSITEL Worldwide Corporation – City, STATE,
Answered average of 40-60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 1 00%.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Investigated and resolved accounting, service and delivery concerns.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Educated customers about billing, payment processing and support policies and procedures.
Recorded and filed employee benefit, salary and annual evaluation information while maintaining strict confidentiality to protect sensitive data.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Obtained scanned records and uploaded into database.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Ensured that all computer system information was accurate and up-to-date.
05/2006 to 09/2012
Clinic Assistant ManagerRegence Health Network – City, STATE,
Upheld critical security standards when managing user access actions such as setting up and removing accounts.
Developed, implemented, revised and evaluated policies and procedures.
Implement new policies and educate staff on changes.
Oversaw all financial transactions and management functions. Strategically managed payments,operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
Communicated with patients, ensuring that medical information was kept private.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OBRA, payroll and benefits administration and general liability.
Greeted numerous visitors, including VIPs, vendors and patients.
Transferred and sent phone calls, guests and mail to correct staff members.
Provided clerical support to company employees by copying, faxing and filing documents.
Assisted coworkers and staff members with special tasks on daily basis.
Education
Expected in
: Business Administration And Management Amarillo College - Amarillo, TX GPA:
Expected in 05/2006
High School Diploma: Hereford High School - Hereford, TX GPA:
Accomplishments
Employee of the Month.
VA Activities Committee.
Recognition Committee.
Sit and tell Committee.
Employee Mentor Billing and Back Office department.
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