- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Barista with management experience accustomed to providing excellent customer service. Experienced shift leader. Comfortable providing direct service or managing multiple employees. I enjoy engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently deliver exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
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Compass Group Usa Inc – Binghamton, NY,
- Completed final preparations of dishes and quickly delivered items to customers.
- Responded quickly to customer concerns and escalated major issues to management.
- Monitored tables for guest needs and customer service opportunities.
- Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
- Offered insight into menu items to answer customer questions.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Palmetto Infusion – Pawleys Island, SC,
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Monitored customer order process and addressed customer issues.
- Listened to customer needs to identify and recommend best products and services.
Innovation Institute – Tacoma, WA,
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
- Pursued over new accounts through lead generation, cold calling and advertising referrals.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
American Dining Creations – Akron, OH,
- Greeted guests with pleasant smile and superior customer service.
- Maintained highest standards of conduct and service to support company reputation.
- Developed knowledge of teas, including growing practices and flavor profiles.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Weighed, ground and packed coffee per customer orders.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
University of North Georgia - Gainesville, GA,
Full Sail University - Winter Park, FL
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Resume Overview
School Attended
- University of North Georgia
- Full Sail University
Job Titles Held:
- Food Runner
- Account Manager
- Sales Representative
- Barista Shift Lead
Degrees
- Some College (No Degree)
- Some College (No Degree)
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