LiveCareer-Resume

food runner resume example with 3 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a caring and helping person who likes to make customers happy. I resolve conflicts and make sure everyone in the situation is heard and understood. I

Skills
  • Responsible
  • Coordination
  • Troubleshooting
  • Analytical
  • Work well with others
  • Caring
  • Resolves issues well
  • Team player
  • Completes tasks
  • Kind
Experience
02/2019 to Current Food Runner Major Food Group | New York, NY,
  • Assisted servers with table settings and beverage refills during busy periods.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Offered insight into menu items to answer customer questions.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Immediately bussed tables when guests left to prepare for next party.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to managers immediately.
09/2018 to 02/2019 Server Sugarbush Resort | Marysville, OH,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Sent orders to kitchen staff by [Action].
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
07/2018 to 10/2018 Hostess Four Seasons Hotels Inc | Las Vegas, NV,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Leveraged computers to collect reservation information and communicate updates to guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered questions about food and order statuses for waiting customers.
  • Tracked seated guests and available seating using their phone number.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
Education and Training
Expected in 06/2020 to to High School Diploma | Churchill High School, Livonia, MI GPA:

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Resume Overview

School Attended

  • Churchill High School

Job Titles Held:

  • Food Runner
  • Server
  • Hostess

Degrees

  • High School Diploma

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