Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dependable Server with over 6 years of experience providing efficient, high-quality customer service to guests. Experienced working in a world-class theme park setting, as well as large-scale events and intimate gourmet dining. Adaptable professional with expertise in resolving issues with guests, and successfully building relationships to maximize the guest experience.

Skills
  • Cash handling
  • Point of sale knowledge
  • High-volume dining
  • Order accuracy
  • Beverage preparation
  • Menu memorization & presentation
  • Wine service
  • Tableside service
  • Guest interaction and service
  • Hospitality service expertise
Work History
Food Runner, 11/2019 to Current
Omni HotelsOklahoma City, OK,
  • Deliver food items using table memorization and Pivot Point system, ensuring each restaurant patron received correct order.
  • Confer with cooks to garnish dishes and match tickets, verifying accuracy prior to delivery.
  • Assist servers with supplying supplemental items to guests, such as side plates, silverware, condiments, etc.
  • Promote efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Enhance operational efficiency by using slow periods to restock supplies including ice, condiments, utensils, napkins, trays and delivery bags.
  • Assist Host/Hostess with seating guests when needed.
  • Memorization of over 125 table numbers across two floors and two patios.
Attractions Cast Member, 07/2019 to Current
Careage HealthcareBanning, CA,
  • Oversee operation of Slinky Dog Dash, maintaining safety and operational efficiency.
  • Assist guests in entering and exiting rides, maintaining safety and courtesy for guests needing additional assistance.
  • Follow safety procedures by checking lap bars, as well as children's height for the minimum requirement, and children's ages for compliance of Supervised Children policy.
  • Work closely with Coordinators and Leaders to solve guest issues and handle guest concerns.
  • Work closely with fellow Cast Members, Coordinators, Leadership, and Maintenance to safely and efficiently solve technical issues, evacuating guests from the attraction if necessary.
  • Maximize guest service and satisfaction by providing directions regarding requested attractions, shows, shops, restaurants, and amenities.
  • Promote safety of guests and mitigate liability risks by monitoring recreation areas, enforcing rules, and safety policies.
  • Accommodate guests needing to utilize Disability Access Service and Rider Switch.
  • Spiel safety and operation announcements over PA's and loudspeakers.
  • Greet customers with smile and provided friendly, knowledgeable service.
Merchandise Cast Member-Disney College Program, 08/2018 to 07/2019
Disney Springs/EPCOT-Walt Disney WorldCity, STATE,
  • Processed POS transactions, including cash, credit purchases or refunds, as well as Magic Band and Disney Dining Plan transactions.
  • Processed transactions for guests utilizing Package Pickup and Home Shipping options.
  • Checked identification for proof-of-age and refusing alcohol to underage guests.
  • Obtained product knowledge for merchandise sold throughout all of the Walt Disney World Resort.
  • Utilized product location technology to assist guests in finding specific merchandise.
  • Organized and replenished shelves, racks, walls, and table displays.
  • Worked closely with Coordinators and Leaders to solve guests issues, handle guest concerns, and make "Magical Moments" for guests.
  • Maximize guest service and satisfaction by providing directions regarding requested attractions, shows, shops, restaurants, and amenities.
  • Promote safety of guests and mitigate liability risks by monitoring recreation areas, enforcing rules, and safety policies.
  • Greeted guests with a friendly smile and knowledgeable service.
Busser/Server, 03/2012 to 08/2018
Tara- A Country InnCity, STATE,
  • Served guests in the following areas: Stonewall's Tavern steakhouse; Sunday Brunch buffet; daily breakfast for overnight guests; parties, banquets, and weddings.
  • Served guests menu courses, buffet-style, family-style, and room deliveries.
  • Spieled menu and beverages options, ingredients, and dining instructions at various times throughout the dining experience.
  • Delivered food both by hand and on trays.
  • Bartended for guests in Stonewall's Tavern steakhouse, as well as parties, banquets, and weddings.
  • Checked identification to enforce age requirements for alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Processed credit card, cash, and gift certificate payments, as well as dining packages for overnight guests.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Seated guests according to seating chart.
  • Bussed and reset tables quickly, working efficiently to keep dining rooms and work areas clean.
  • Assisted servers with ordering, timely food delivery, and guest requests.
  • Worked well under pressure during busy and holiday shifts.
Education
Bachelor of Arts: Individualized Studies, Expected in 05/2018
Edinboro University of Pennsylvania - Edinboro, PA
GPA:
  • Graduated magna cum laude
  • Majored in Music and Theatre
  • Member of Alpha Psi Omega, National Honors Theatre Fraternity
High School Diploma: , Expected in 06/2013
West Middlesex Area High School - West Middlesex, PA
GPA:
  • Graduated with 3.8 GPA
  • Member of National Honors Society
  • Graduated magna cum laude

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Resume Overview

School Attended

  • Edinboro University of Pennsylvania
  • West Middlesex Area High School

Job Titles Held:

  • Food Runner
  • Attractions Cast Member
  • Merchandise Cast Member-Disney College Program
  • Busser/Server

Degrees

  • Bachelor of Arts
  • High School Diploma

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