Dependable Server with over 6 years of experience providing efficient, high-quality customer service to guests. Experienced working in a world-class theme park setting, as well as large-scale events and intimate gourmet dining. Adaptable professional with expertise in resolving issues with guests, and successfully building relationships to maximize the guest experience.
Skills
Cash handling
Point of sale knowledge
High-volume dining
Order accuracy
Beverage preparation
Menu memorization & presentation
Wine service
Tableside service
Guest interaction and service
Hospitality service expertise
Work History
Food Runner, 11/2019 to Current Omni Hotels – Oklahoma City, OK,
Deliver food items using table memorization and Pivot Point system, ensuring each restaurant patron received correct order.
Confer with cooks to garnish dishes and match tickets, verifying accuracy prior to delivery.
Assist servers with supplying supplemental items to guests, such as side plates, silverware, condiments, etc.
Promote efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Enhance operational efficiency by using slow periods to restock supplies including ice, condiments, utensils, napkins, trays and delivery bags.
Assist Host/Hostess with seating guests when needed.
Memorization of over 125 table numbers across two floors and two patios.
Attractions Cast Member, 07/2019 to Current Careage Healthcare – Banning, CA,
Oversee operation of Slinky Dog Dash, maintaining safety and operational efficiency.
Assist guests in entering and exiting rides, maintaining safety and courtesy for guests needing additional assistance.
Follow safety procedures by checking lap bars, as well as children's height for the minimum requirement, and children's ages for compliance of Supervised Children policy.
Work closely with Coordinators and Leaders to solve guest issues and handle guest concerns.
Work closely with fellow Cast Members, Coordinators, Leadership, and Maintenance to safely and efficiently solve technical issues, evacuating guests from the attraction if necessary.
Maximize guest service and satisfaction by providing directions regarding requested attractions, shows, shops, restaurants, and amenities.
Promote safety of guests and mitigate liability risks by monitoring recreation areas, enforcing rules, and safety policies.
Accommodate guests needing to utilize Disability Access Service and Rider Switch.
Spiel safety and operation announcements over PA's and loudspeakers.
Greet customers with smile and provided friendly, knowledgeable service.
Merchandise Cast Member-Disney College Program, 08/2018 to 07/2019 Disney Springs/EPCOT-Walt Disney World – City, STATE,
Processed POS transactions, including cash, credit purchases or refunds, as well as Magic Band and Disney Dining Plan transactions.
Processed transactions for guests utilizing Package Pickup and Home Shipping options.
Checked identification for proof-of-age and refusing alcohol to underage guests.
Obtained product knowledge for merchandise sold throughout all of the Walt Disney World Resort.
Utilized product location technology to assist guests in finding specific merchandise.
Organized and replenished shelves, racks, walls, and table displays.
Worked closely with Coordinators and Leaders to solve guests issues, handle guest concerns, and make "Magical Moments" for guests.
Maximize guest service and satisfaction by providing directions regarding requested attractions, shows, shops, restaurants, and amenities.
Promote safety of guests and mitigate liability risks by monitoring recreation areas, enforcing rules, and safety policies.
Greeted guests with a friendly smile and knowledgeable service.
Busser/Server, 03/2012 to 08/2018 Tara- A Country Inn – City, STATE,
Served guests in the following areas: Stonewall's Tavern steakhouse; Sunday Brunch buffet; daily breakfast for overnight guests; parties, banquets, and weddings.
Served guests menu courses, buffet-style, family-style, and room deliveries.
Spieled menu and beverages options, ingredients, and dining instructions at various times throughout the dining experience.
Delivered food both by hand and on trays.
Bartended for guests in Stonewall's Tavern steakhouse, as well as parties, banquets, and weddings.
Checked identification to enforce age requirements for alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Processed credit card, cash, and gift certificate payments, as well as dining packages for overnight guests.
Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Seated guests according to seating chart.
Bussed and reset tables quickly, working efficiently to keep dining rooms and work areas clean.
Assisted servers with ordering, timely food delivery, and guest requests.
Worked well under pressure during busy and holiday shifts.
Education
Bachelor of Arts: Individualized Studies, Expected in 05/2018 Edinboro University of Pennsylvania - Edinboro, PA GPA:
Graduated magna cum laude
Majored in Music and Theatre
Member of Alpha Psi Omega, National Honors Theatre Fraternity
High School Diploma: , Expected in 06/2013 West Middlesex Area High School - West Middlesex, PA GPA:
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