food retail services coordinator resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Skills
Money Handling
Scheduling Staff
Delegating Assignments and Tasks
Inventory Management
Problem Solving
Staffing and Sales Reporting
Critical Thinking
Enforcing Nutritional Standards
Calm and Pleasant Demeanor
Coaching and Mentoring
Team Leadership
Payroll Administration
Reliable and Responsible
Customer Retention
POS Terminal Operation
Collaboration and Teamwork
Work History
01/2016 to CurrentFood & Retail Services CoordinatorPublic Consulting Group | Sacramento, CA,
Practiced proper safety and sanitation standards.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Cooked menu items according to specified instructions.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Trained and assisted new kitchen staff members.
Prepared food orders to support waitstaff and other team members.
Identified inefficiencies leading to improved productivity.
Suggested actionable improvements to streamline training procedures.
Worked in fast-paced environment with sense of urgency to serve guests quickly.
Kept kitchen up to code for health and safety inspections.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Interacted with customers to address kitchen-related complaints and praise.
Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
Maximized sales potential by properly prepping, storing and rotating food products.
Planned order execution to simultaneously deliver items ordered together.
Handled portion control activities according to specified instructions provided by chef.
10/2008 to 01/2016HR & Cash Room Manager and Front-End ManagerAg Processing, Inc. | Omaha, NE,
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Created and implemented forward-thinking initiatives to improve employee engagement.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Recruited top talent to maximize profitability.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Coordinated ongoing technical training and personal development classes for staff members.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Instructed senior leaders on appropriate employee corrective steps.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Discovered and resolved complex employee issues that affected management and business decisions.
Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Adhered to federal and state guidelines and managed payroll and benefits for over 30 employees.
Directed onboarding and training for over 30 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
Worked as effective team member while contributing to local and regional HR projects.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Facilitated communication and coordination between employees and management.
Liaised between multiple business divisions to improve communications.
Structured compensation and benefits according to market conditions and budget demands.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Reduced process gaps while supervising employees to achieve optimal productivity.
Accurately prepared payroll and tracking data using Kronos system.
Devised hiring and recruitment policies for 50-employee company.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Retained 100% protocol on management tools and procedural accuracy.
Automated office operations while managing client correspondence, record tracking and data communications.
Created organizational filing systems for records, correspondence.
Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
Elevated new business opportunities while implementing effective networking strategies.
Provided resolution to complex and confidential issues.
03/2003 to 01/2008Operations SupervisorFirst Federal Bank Of California | City, STATE,
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Encouraged and promoted ideas aligned to business needs and benefits.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
12/2002 to 01/2008Shift SupervisorCVS Pharmacy | City, STATE,
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Applied security, safety and loss prevention strategies during shifts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Created incentive programs and contests to support and award top performers.
Education
Expected in 12/1989 to to High School Diploma | Cuvu College, Cuvu Sigatoka, Fiji, GPA:
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