Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized production manager with 5 years of experience leading production staff in Customer service. Clear and cheerful leader known for working well with various employees and business contacts. Smoothly direct employees carrying out service operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.

  • Safety protocols
  • Assembly line production
  • Food Control inspections
  • Critical thinking
  • Basic math
  • Analytical skills
  • Multitasking abilities
Work History
03/2019 to 01/2021 Food Production Manager 1-800-Flowers.Com, Inc. | Medford, OR,
  • Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Surpassed company objectives by cooperating with staff and team members to share and actualize processes to accomplish established goals.
  • Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
  • Coordinated company projects and programs that supported manufacturing function.
  • Worked with senior leadership to complete under-budget management on complex issues.
  • Identified areas for business improvements and utilized client feedback to drive developments.
01/2016 to 02/2018 Sr. Operation Admin. (QA), Fedex | Portland, OR,
  • Implement new policies and educate staff on changes.
  • Coordinated, monitored, assigned and documented patient and clinical care activities.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Provided reports to patients, including care and progress reports.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
10/2013 to 06/2016 Project Engineer III Castleton Commodities International Llc | Stamford, CT,
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
  • Reviewed progress controls for project quality assurance, health and safety.
  • Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Made recommendations to improve design, construction means and methods and materials based on field or changing conditions.
  • Communicated with industrial equipment installers to deliver technical support throughout project execution.
  • Assessed impact of modification requests for ongoing projects, providing documentation on required changes and expectations.
  • Monitored metrics during project execution to maintain compliance with planned costs, schedules and goals.
  • Supported leaders throughout decision-making and launch by providing regular compliance reports to drive process improvement and corrective measures.
  • Analyzed blueprints and delivered concise instructions to technical team to maintain quality control.
10/1997 to 07/2007 Compliance Analyst Kyocera Wireless Corp. | City, STATE,
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Prepared documentation and records for upcoming audits and inspections.
  • Developed improvement and corrective action plans to bring operations in line with requirements.
  • Reviewed audit and monitoring reports related to consumer and client activities.
  • Assisted investigation and risk management teams with fraud investigations and risk identification.
  • Supported and trained customers on compliance-related issues.
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Performed deep audits of production to assess compliance with ISO9000 and ISO14000 standards.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.
  • Developed and implemented internal control tests to verify employee compliance with firm's policies and procedures.
Expected in High School Diploma | Sidney Sr High, Sidney, Ny, GPA:
  • Food Service Manager,2020

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School Attended

  • Sidney Sr High

Job Titles Held:

  • Food Production Manager
  • Sr. Operation Admin. (QA),
  • Project Engineer III
  • Compliance Analyst


  • High School Diploma

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